Enterprise Rent-A-Car

I never gave bad reviews , but this time I have to. I got a very horrible experience here.nMy car had a engine damage because of the flooding on June 2020. And Progressive booked the rental car in this location for a month. When I came here to pick up the car they gave me a convertible. I was so happy and I thought this office was very nice to give me a convertible just like my car. But I was wrong! Nobody ever told me that there would be a charge of $5 a day plus taxes. The staff only told me that there would be a charge on my credit card of security deposit and at the end of the rental they will refund me the charge. So I signed the document when they gave me the car without reading it very carefully. And when I returned the car On July 1st , they charged me $335.02 , I immediately called my insurance company and they told me that progressive already paid all the bills and taxes. I shouldn’t be paying any extra money. On August, I found out that they never refunded me, So I came to this office and they told me they would look into it and let me know. But I waited a month and came back to this office again on September. And they still told me to wait and they would look into it. Now it’s January 2021. I still didn’t get my refund or any answer from Enterprise. The staffs in this office don’t cares about customers at all, all they did was tell me to wait and hope I could forget about it.nIt’s common sense when the insurance company paid all the bill of rental car, the rental company should give whatever car the insurance company booked. Why would there be a extra charge ? And even there was why I didn’t hear from the staff about the charge ? How can he lied about the extra charge as refundable ? And waited for more than 6 months for a refund or an answer is unbelievable and unacceptable. At this point I just want to warn people to avoid this place if you don’t want to have a horrible experience like me !

I recently rented a car in Hallandale, FL. The car that we had reserved wasn't at our pick up location. At first we were treated as if we were out of luck and needed to find another location to acquire the car that we wanted. Luckily the branch manager, Eric Pfefer came to the rescue and met our every need and then some. Eric was extremely professional and helpful! He truly made the whole experience so much better. If you're in or around Hallandale, FL. I highly recommend reaching out to Eric for all your rental needs.

Rented a car from Christian Guzman and he was so professional, helpful and overall amazing. We were having problems finding a car during spring break and at the last moment, he was able to upgrade us into something that has made our trip so much better. We have seven people and needed more room. Thank you Christian!!!!

I want to thank “Christian” at 25 Pembroke Rd Hallandale FL, 33009 for his excellent service and the constant “can do” approach to satisfying customer needs. His service, the quality vehicle he supplied (after a few issues) and the consistently pleasant and positive attitude at Enterprise are second to none. Those qualities make it an absolute pleasure to rent from this location. . It's nice to know that Enterprise Rental is a source I can always count on.nnAgain, thanks!nAnthony CantatorenMarch 2, 2021

LYNSEY FULLER has gone above and beyond her call of duty and customer care. I’m visiting from Chicago, despite arriving close to the end of the day, the parking lot was extremely busy and cold(temperature outside). She was always professional , caring, extremely patient & helpful.... while evading every vehicle that almost run her over in the parking lot!ud83dude02.nLynsey, thank you so much for making the process so easy.