Enterprise Rent-A-Car

The cars are never ready at the scheduled time for pickup. Plan on waiting at least 30 minutes to an hour after you check in for your car to be detailed and brought around to you. Also my husband made the reservation in his name do his rewards account but we paid with my credit card. When completing the paperwork they asked for my ID when I acquired why they said because we were using my credit card. They never spoke of an additional charge. When leaving we realized we were charged an extra $100 for an additional driver. This was never told to us. So just sharing to help the next person.

Very helpful and sweet young ladies helped me out. Thank you for a great experience!

I called this location at 10 minutes before they were closing and asked if they could wait for me to get there. I had never been there before and I was going to be there about 5-10 minutes after closing. Hunter Mitchell said that he would wait and had the appointment team get all my information so that he would be all ready for me when I arrived. When I got there Mr. Mitchell was not only ready for me but, I had a choice of 3 vehicles (he said that he wanted to be sure that I was comfortable) and from there it was pretty much sign and go! I can’t say enough about Enterprise as a company and especially about Hunter Mitchell and the kind folks at 7006 Mechanicsville Tpke Va!! Thank you Great customer service!!!

One of the things I must say about this location is that two individuals who work there are world class professional outstanding honest and just great all around guys their names Hunter and Ian they will go above and beyond the call of duty to ensure that you have a great experience and that you won’t stress while renting a car. They did that for my wife and I on two different occasions and for that we are forever grateful. Both our vehicles had to be at the shop for repairs literally back to back and Mechanicsville Enterprise location Hunter and Ian and some others were the very best. I will never rent from anyone else.

When I arrived, one employee was on his cell phone talking loudly on his speaker phone. His conversation consisted of his workouts. Then I was privy to what seemed like a conference call he was on on speaker as I waited for my car to be pulled around. Extremely unprofessional. When I received the car, the employee had me sign and initial everything then gave me the keys without offering me the opportunity to walk around the car. He told me “I already did it and didn’t see anything.” I insisted I do the walk around for myself too and pointed out some things which he mentioned were not big enough to report because they were considered “normal wear and tear.” To make matters worse, I was given a car with low tire pressure and didn’t realize until driving off when I received the warning. I had to turn back around to let them know. When I walked back into the office, there was 4 employees sitting in there with 2 on the phone. I was not acknowledged by anyone, nor was I greeted by anyone. The two employees who were not on the phone both looked at me, 1 pulled out his cell phone and the other got up to go to the bathroom. After about 5 mins of standing there, I was finally helped when the gentleman who originally helped me got off the phone. I told him the issue. He checked the dashboard and had me pull the car around to the rear of the building to have one of the attendants put air in all 4 tires. Lastly, while driving this evening I noticed all the windows are dirty with a greasy film which caused a bad glare. Terrible representation of this company, and poor customer service skills. I do not recommend renting from this location.