Fine Line Auto Body at Twins Buick GMC

Couldn't have better service. They Ubered me to the car rental place! And I dropped off the rental with them! How good is that! A few text messages and a call kept me informed. These folks are the best!

They picked up car . Arranged my rental kept me updated the entire time , and had great customer service . Did I mention? Made taking my rental car back easy because...they handled it!!!!

They were very professional and great service. The quality was excellent and on time service. Thank You

As part of my ongoing warranty saga with Fine Line Auto Body, I had an appointment at the Morse Rd. location for a paint color scan. When I arrived (15 minutes early) for my scheduled appointment, I was told that the only person who knew how to use the equipment was out to lunch and would be back in about 45 minutes. I opted to wait because I'm tired of dealing with Fine Line and just want this issue resolved.nnAfter an hour, I was told that the person who knew how to use the equipment had stopped to get a hair cut and the manager was unsure when he would be back to the shop. At this point, because I waited an hour for what was supposed to be a 10-minute appointment, I was already late to another appointment so I had no choice but to leave.nnThe manager of the Morse Rd. location (Brian) blamed the situation on the person who scheduled my warranty appointment (Emily). Apparently, Emily didn't make Brian aware of the appointment as she should. This is immaterial to me - I don't care who screwed up - this just points to the complete lack of empathy and professionalism that has defined my entire experience with Fine Line over the past month.nnI have yet to find anyone at Fine Line Auto Body who gives a darn about fixing my problem. Everyone is full of apologies and excuses, but no one takes any ownership of my issue. They all seem just too happy to have me continuing to waste my time to fix their screw up.

Great people great service I was in a car accident they fixed my car like new was fast and got me in a rental car into they was done with mine very great experience