Enterprise Rent-A-Car

Can I give less than 1 star? Horrible service!!! Booked 34 days in advance. Spoke with someone on Tuesday prior to pickup on Friday to confirm SUV. Received a call from Enterprise at 256pm on Thursday to confirm an SUV, tried to call Enterprise location for the next 2 hours and did not answer. Arrived at Enterprise location at 8am on Friday and was told they did not have a vehicle available for me at that time. There was an Escalade on the lot. I was told they had a vehicle in the shop and a van which was dirty. All vehicles were rented at that time!! We were leaving on a trip that afternoon and I had planned my whole day around that pickup time (which I had confirmed on Tuesday). I had to have minor repairs on my Yukon and put it in the shop the day prior. I had been told at 256pm the day prior I would have kept my vehicle for my trip. The manager informed me it was my fault I had asked for a vehicle when there was a shortage. I was also informed other people had extended their rentals and it was not fair to make them turn in vehicles that had been previously booked to other people. I called customer service 5 times on Friday and as of today Wednesday, have not received a call back from an area manager. I finally got a minivan at 230pm on Friday which was not what I had requested but had enough room for my trip. Very poor management!!! I will never use Enterprise again!!! Awful!!

I don’t like to complain. I just ignore, give people grace, and move on with my life. But after hours of phone calls, we’re not getting a response. We picked up this minivan at the @enterprise in Enterprise, AL and not only did it smell strongly of smoke, but it hadn’t been cleaned or sanitized. They said their cleaning standards were even higher due to covid, which is great considering my health condition. But this has 100% fallen through the cracks. We called to change cars, but the local office didn’t answer. After hours on hold with the National office, they told us to contact the local Enterprise. So disappointed in their customer service and cleanliness. We finally had to wash and sanitize it ourselves and get on the road.

Will never be using Enterprise again. I made a reservation for 8am and upon arrival I was told that they didn't have any vehicles. The employee said he would call if one became available after I explained that I needed one now and had already made the reservation and it was accepted. Employee was not very kind or understanding about anything. Would not recommend using Enterprise.

Our experience was that they were short staff and overbooked on a holiday weekend. I felt so sorry for the guy working that day. He did the very best he could, with what he had, even went back to help the guy cleaning the cars. He was awesome! He deserves a raise! The car itself was very nice.

I usually don't write reviews, but this one of those! I pick my rental on March 12nLove that the vehicle was available right away, but was not cleaned and sanitize, I had to do that myself. Never got the contract they told me I was getting it on my email! Never happened, the fuel was a quarter of the tank when pickup, at the return I was expected to have it full wish I did, now still haven't got my deposit back, and been waiting for couples of hours on the phone for a representative to answer that that location.