Exotic Car Collection by Enterprise

Thanks Exotic Car Collection by Enterprise for everything... great rates..great car... it was a gas saver for sure...we will recommend you to anyone going into San francisco,you guys we're helpful and made it so easy thanks very much

I have had good experiences with enterprise except at their exotic car location. I rented a Maserati through them. Not only was it not communicated that a cc needed to be available to get an exotic but the man that was helping me was very condescending. His attitude towards me when I arrived was bad and only got worse when I told him my reservation is under exotic car. Since I had made a reservation for 7:30 AM I had to come back another time for the CC. When he saw me the 2nd time, he was like “oh you’re back?” Like of course. I have my reservation for 4 days on my birthday..why wouldn’t I try to come get my birthday car. The process was long to get the car. He handed me to an inexperienced person and when he was frustrated with her trying to check us out, he snatched the keyboard from her. As if this wasn’t enough, the car was DIRTY. I had to go take it to get washed because who wants a dirty rental. 2 days into the rental, the car had mechanical problems. The engine overheated and starting to leak. I had it towed and again the airport was asking me where the car was after I used enterprise own # to get it towed. That caused a mini panic attack. A missing Maserati that I gave back to your people? Yea...it was stressful. I was able to another car, not another Maserati. Wasn’t sure if my mileage was added together with both cars but they charged an extra $100. From my experience it should of been waived with the lack of communication and professionalism at Enterprise exotic car. Other than that, enterprise has been good to me. This is my 5th rental in a month and a half.

I had an excellent rental experience, from the counter to the downstairs pickup, all the representatives were courteous, and professional.

Called all day and left messages with no return calls. I guess they are so busy they can afford to lose customers.

The class I reserved was not available and they upgraded us to a larger size. It was perfect except for the windshield which was covered over with a thick layer of what appeared to be grime on the inside (made driving into the sun nearly impossible). Tried to clean, but had to give up as my age no longer permits me to reach too far.nThe rental staff made certain I knew how to operate the car correctly and stayed with me until I could verify I was going to be able to drive it properly. Really appreciated this.nAbout the only point I feel may have been better was during the return, the gentleman had forgot to ask me for the IA FOB's. (I forgot and had them in my pocket). I only remembered them after I had gotten to the main terminal. Walked back down and gave them to a rental shuttle driver, telling him to get these back to Enterprise. He smiled and said it happened all the time. They apparently got back, but it would have saved me considerable walking if the agent had remembered to remind me to give him the keys. All-in-all, completely satisfied with Enterprise.