Enterprise Rent-A-Car

Is a good place to rent a car. I always recommend this location to all my friends and family because they always help you to get the best price. Exelent Customers service, all the stuff there is ready to help you.

They pulled a bait and switch on us when we arrived! I reserved a small car for my wife while I was there on business. Upon arrival (I was 10 min early) there was another customer picking up a small car as well and apparently it was the only one they had. The were going to put me into a small SUV and when we went out to look over the car I was told by a extremely rude employee that I needed to pay a extra 20 dollars a day for the car because they were out of the car I had reserved and the SUV was a upgrade. It is not my fault they can't supply the car I reserved and the upgrade should have been free. I travel for a living and I rent cars weekly and I always get upgrades for free if the car I reserved is out. I will not rent from Enterprise anymore after the smart remarks made by the employees when left the office. I will also make sure Enterprise is removed from my company's preferred rental company list.

Good process. Swift and really good staff. They have several outlets and it's easy to get cars. Try to book and appointment and go as you might not find the type of car you are looking for if you simply drop in.

Worst customer experience. I guess the manager is Machael, he’s NOT a worthy manager to be. The car I took had a mechanical issue and when I went to switch out the car, I was told that the car is rented at a different location, which is couple miles away and they are closed on Sunday - I told him the same, but he kept on arguing that the car cannot be switched here as it is a drawback for the dealership and I was like kind of surprised hearing to that. They have quite a few cars sitting in the lot, he confirmed me that they are available and he doesn’t want to switch for me as they’ll lose the car from their list as I rented at a different location which is couple miles. This is something new to me, and if the car has mechanical issues, what should I do?? I didn’t like the way he spoke and I left the enterprise location without arguing...I’m a loyal enterprise customer for years and I do have a corporate account and today, I decided not to rent or do business with this enterprise location because of this experience and I’m not recommending to others as well

If I could give less than 1 star I would due to the discrimination that I experienced at this location from the heavy set Caucasian women. I went to rent a car for my father that was in town for a few days and she all but harassed me for evidence of my credit card terms which I did not want to share and refused to provide me service unless I gave her what she wanted. I have rented cars for personal and business needs for more than 20 years and have never been treated this way. I have to believe its because I am a black man because other ethnicities that were getting service at the same time that day seemed to have no issue at all. I am a Saint Louisan and usually only rent from Enterprise because of its ties to my hometown but not any longer. I'm sorry but this place has lost my business and I would not recommend this location to any others.