Hertz Car Rental

I’ve rented a car from Hertz at Red Lion Hotel Bellevue many times and the overall experience was great. Fast picking up/returning process, friendly & professional staffs, reasonable price and various brand new cars availability.

The experience here is pretty poor. First the car I ordered a compact not available, what is available is the biggest size SUV , great. Then the car tank isn't even full the guy is like bring it back half full and 5/7ths. I don't even know what that means.

There's the sweetest guy that works there named Lou; he's the Assistant Branch Manager. I had trouble getting a rental car due to a miscommunication with the insurance and the auto repair shop. He was very patient and very helpful. He went above and beyond to call the insurance company to help me get things settled and get me on my way. I really appreciate it! Thanks Lou! You're an awesome guy! I hope someone tells you that everyday.

AVOID Update: I have recently learned that Chris Plummer, an employee at this location, filed a false police report against me. More unbelievably, he told the police that the incident that caused him to file the report may have been an accident. Then why file a report? Hertz management continues to refuse to investigate and will not tell me who I can discuss this with. Again, I am a twenty-year Hertz customer, Presidents Circle, etc... If they ignore me, then everyone who interacts with this employee is vulnerable to this type of character assassination.nnAVOID! I rented a car at SeaTac, which developed engine problems on I-405. I was able to get the car to this location to return it. Although I only had the car for +/- 30 minutes and it did not perform, the employee at this location insisted on charging me for an entire day. After a frustrating exchange on the topic, I took down the name of the employee to pursue a remedy with Hertz management at a later time as I had to get to a meeting. When I tried to rent a car from Hertz at another city the following week, I learned that Hertz placed me on a permanent Do Not Rent list because the employee at this Bellevue location falsely accused me of spitting on him when returning the poor performing car. No doubt this was a preventive move to avoid my follow-up with management on how he handled my situation. I rented from Hertz almost weekly for 20 years with no incidents, was a member of the Presidents Circle, etc... Hertz management refuses to consider any appeal of my situation or to follow-up further.

I reserved an intermediate car, and later found the gave me a compact. They did not help to resolve - just complained. Another branch helped me clean up their mess.