Enterprise Rent-A-Car

The booking, pick up and drop off process was smooth and uneventful.nnStaff were helpful and prompt and there was no hard up sell for optional insurance and other services. The actual cost was the same as the estimate - not hidden charges etc.nnThe online experience for reservations is intuitive and well integrated with the local store (we needed the rate changed and the local store was able to do it quickly).nnI deducted one star because the car wasn’t as clean as I expected it to be - the windows were a little dirty inside and out and some spots were unclean. I took it to a local car wash after pick up.nnOverall, would rent from them again.

Should have read the reviews before going there. I don’t know what’s going on with Enterprise, but they surely don’t treat you like family anymore, and that’s what they always boast about. They are cut throat and very corporate. At least this location is. Rented a small SUV and my original bill went from $260 something to almost $400. Sounds like something a crook would do.

Absolutely horrible! Enterprise, especially this location have turned into thieves. I used to rent often from this location and had no issues. Any time there had been an issue it was immediately taken care of. I rented a minivan on Friday evening to take a family trip to PA. I drove the van home parked it and started to load it up. When I started the van I saw all the lights you see on the instrument panel. At that time the location had been closed. We had to leave since we had reservations so we had to take 2 cars. I tried calling numerous times Saturday to inform them of the situation but could never get through to a manager, or got the run around saying oh they will call back. I even tried calling on Monday when it was due back. Come Monday evening I was supposed to return the car around 530. After arriving back I tried starting the van and it would immediately shut off. I finally got it running and drove it straight to the location. It was after hours so they were closed so I just dropped the keys off. To my surprise the next day they had already charged me an extra day on top of the rental price. I finally got through to someone and John tells me there is nothing we can do. It is cut and dry. So you are telling me I paid for a car I couldn't use, and on top of that they charge me an extra day? Literally crooks here. I attached my rental agreement and the cluster pic to show that I am not lying when I say I only drove 4 miles. Long Island is not that big of an area, and I will make sure whoever I speak to hears about my experience with Enterprise. STAY AWAY!

Enterprise in Huntington was such a great experience and very helpful with me buying a car from them. Russell James went beyond what was Expected from him to get me the car I needed and in a very timely fashion. I couldn’t be more pleased and Grateful for his help. Definitely a great place to buy a car and at a very good price. Thank you again Russell. You are the man.

My family and I Have rented from this location on multiple occasions over the last year and have never had an unpleasant or bad experience - pre and post COVID. They are very reasonable and provide great vehicles all with great customer service. This is my go-to rental car service location!