Enterprise Rent-A-Car

While my experience with Enterprise was good with them picking up and once in the office the service was great. What I don't like is how they basically screw you over with the prepay fuel charge. My car was at the dealership being fixed and by it being Friday I didn't expect to get it back until the following Monday but to my surprise they had it fixed the next day, unfortunately I was at work and they would be closed by the time I got off. It ended up snowing really bad so I didn't get the opportunity to use up all the gas I prepaid for. I'm not driving through a dangerous snow storm to burn out gas. Now I understand it alright but I basically paid $25 and some change for a day and a half of usage. Which I only used a quarter of a tank, when I got the car it was 3/4 full and I brought it back on half. I just think we should get the remaining balance of our money back for gas we didn't use. That's extra money going to Enterprise for no good reason. I definitely will not be doing that again if I decide to rent from any company. You better off refueling yourself and with plenty of rewards from gas stations it'll probably be cheaper in the long run.

Went to this location yesterday to return a car and found it permanently closed and vacated with all signage gone. Luckily there is another Enterprise location about a mile up the road and they were great.

All of the service reps were most kind and courteous. Cameron was very helpful and took the time to explain everything on the Malibu!! Good thing he did, because I would have been worried about the auto shut off turn on feature at the stop lights. THANK YOU SO MUCH CAMERON!!! And a big thank you to the drivers that picked us up and took us back. I will be using Enterprise car rental for all of my car rentals!

The guys at your E.State location in Rockford IL. are always friendly and very professional. Kylar Hayes deserves recognition for his level of professionalism and knowledge of the polices. It is always a pleasure to work with him and he his the one i look forward to working with in the future for all my travel needs. Great Good Kylar for making a stressful process easy and painless. Thank You

Customer service was excellent!! I had a special request and they made sure I was comfortable and well satisfied. I even had to return with my vehicle because of a small issue, I received prompt and awesome service.