Budget Car Rental

Had a reservation for a 26’ truck @11:30am, had car trouble and couldn’t make it on time. Then at 1pm left the house only to realize they close at 1pm. Who closes at 1pm?? Their schedule is 9am-1pm so beware. Called corporate because the location wasn’t picking up so had to cancel my reservation through the automated phone system (which sucks really bad too). Anyways, go to Enterprise, I called and Julia just made it happen for me so last minute amazing!

I , as others in front of me in line, tried to call this local office multiple times. They won’t answer the phone. The pick up location as well as the reservation center instructed me to call the local office prior to drop off. The man argued with the couple in front me not wanting to provide them with a receipt. I told the agent that I as well will need a paper receipt or an email receipt. He informed both of us that he could not email receipts. I just spent nearly 1400$ on a rental truck. If I as a customer want a receipt. Don’t argue. Just provide it. Receipts are PROOF THAT ALL BUSINESS is concluded. Customer service is truly lacking here.

When arriving to pick up my rental car, I was advised that there were no 4 door economy sized cars available so I would have to upgrade for 5 dollars extra a day. After saying okay to that, I walked outside to leave and saw a 4 door economy sized car parked in the available lot. I went back in to ask why I couldn't rent the car in the lot and they said they didn't realize the car was there. Not only was the long wait time inconvenient, the lack of knowledge by the employees was astounding.

I have never encountered such an unfeeling, uncaring representative in my life! First , they didn't have the middle size car we reserved, and the big van was too large for me to drive. So they said come back, we can just exchange it quick, don't have to stand in line even, just trade cars.nnSo at our great inconvenience, we planned to trade cars before heading into the mountains early tomorrow morning, so my husband doesn't have to do all the driving. He is on medication which sometimes affects his alertness, so this would be very important.nnBut right before heading to the airport for the exchange,i came down with bad diarrhea and couldn't go with so i gave my husband my license to take with. We already had the contract, ,i had already signed the papers and given my drivers license, etc. and we were assured we could just come trade cars. And it was at our inconvenience that we were taking time out of our vacation to correct their mistake.nnThe man at the counter was extremely cold, even rude, when i questioned why they're now saying that i can't drive the car because I'm not there to sign yet another contract even though we already did all that. There was not a hint of apology, no sorry they messed up, no sorry you're sick, no sorry i wish i could change the policy, no effort to connect m.me with the manager when i asked, no attempt whatsoever to connect as a human being. When i asked for compensation, he gave another icy reply that maybe when we return their car the manager will do something. I have no idea why this man is working in customer service because this interchange has created a terrible taste in my mouth about Budget rental. Don't go there, if you value being treated like a human being!

Do not rent from Budget. They let us down at every step of our move. First, they did not have the truck we reserved in advance when we went to pick it up. We needed a 16-foot truck with a loading ramp and we ended up getting a 12-foot truck without one. We had to make several more trips during our move which cost us a lot more time, fuel and energy. We paid fuel recovery costs in advance and yet were still expected fill the truck with gas before returning it. Instead of recovering our deposit a couple of days after returning our truck we had to pay an additional $200 charge. I need to repeat myself here, DO NOT RENT FROM BUDGET. It would have been much cheaper and easier to hire some random person with a pickup truck.