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Enterprise Rent-A-Car

27734 TX-249, Tomball, TX 77375, USA

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Detailed Information

Place Types Car rental
Address 27734 TX-249, Tomball, TX 77375, USA
Coordinate 30.0789193,-95.6275615
Website https://www.enterprise.com/en/car-rental/locations/us/tx/tombal
Rating 3.8
Compound Code 39HC+HX Tomball, TX, USA

Openning hours

Monday 7:30 AM – 6:00 PM
Tuesday 7:30 AM – 6:00 PM
Wednesday 7:30 AM – 6:00 PM
Thursday 7:30 AM – 6:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday 10:00 AM – 2:00 PM

Photos

Reviews

Ana Aleem (03/23/2021)

I will never , ever use this location or this company again!! Not only My account was charged over $1,000.00 no one could tell me why. All they said it will be refund to you in 3 to 5 days . No one wanted to help. It started with Taylor calling me a day before I needed to pick up my car. I was unsure if I could get a car even with making a reservation. But when I dropped off my car I got charged another $414 in addition to the $611 I got charged when I picked up the car. I don’t have money like that just to be waiting to get it back. No one could tell me way nor tried to help. Still waiting on a call from them after leaving a massage Sunday for the manager. I also email the customer service email and no answer yet either.

RP Perez (02/19/2021)

Terrible service. I was asked to book the vehicle a day before to make sure they get it in time. I booked it 3 days ahead to allow them even greater time. Morning of reservation I call to make sure they have the vehicle and surprisingly they did not. They said they would go get one and it would only be 15 minutes late. Showed up 30 minutes later and they still didn't have it. It took another 45 minutes to get the vehicle. Very disappointing service. They know how to take a reservation but they don't know how to HOLD the reservation. The most IMPORTANT part. WON'T use them again.

Monday Isa (03/15/2021)

Disappointing. Made a reservation 8 days ago for today. I arrive at time and no vehicle available. The rude rep said they had no inventory and walked away without trying to assist in possibly finding another vehicle. I had a reservation as I was traveling from MD. Absolutely horrible experience and would not recommend this location at all. Not even a courtesy call to let me know there were no vehicles available. I went over to Hertz and they provided a vehicle. Thank you Hertz

Michelle Hodge (04/01/2021)

I was put in a rental car by the repair shop because they did not repair my car correctly after an MVA. After months of fighting with the repair shop and enterprise over a $150 bill that we should not have been liable for, enterprise stated they would take care of it. Instead I got a bill from a collection agency over it, over a year later. (So we paid it.) Enterprise has told me multiple times they will refund me this money, yet I haven't received a dime. I have spoke with the mngr many times who continues to just give me the run around.

Diana Bartram (12/26/2020)

I rented a car and total was 58. Plus they took out a 200. Dollar deposit. Car was turned in in time with hours to spare but then I look on bank statement and they have only given back 138. This is second time I rented from them and the second time they have tried to cheat me. Not a good way for this company to treat customers.

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