Avis Car Rental

Nice rental experience as far as processing and getting the car it was very fast. The young lady there was very professional. The 3 star rating i gave is caused by the cleanliness of the car. It was pretty disgusting inside Windows had all kinds of streaks and I couldn’t tell who or when it was cleaned last.

Good customer service. They gave me fast attention and help me with my car return.

Just there to return a vehicle but there was no issues so thats always good!

Wow - the agent that we rented the car from was friendly and helpful in assisting us in making the right choices. As I remember the agent was the manager that assisted us. Thank you for the great service.

I had the unfortunate experience of bringing my grandfather to this location to try and rent a vehicle. Jazmah Bell tried to turn me away despite having confirmed a reservation with Avis in my name. After some difficulty and changing the reservation in my grandfathers name due to her refusal of allowing me to rent a vehicle she provided my grandfather the rental agreement without even muttering a single word to him. I inquired about upgrading the vehicle size and Jazmah Bell responded that it would triple the price and acted as if it would be a huge inconvenience for her to change the reservation. We were pushed out the door only to be met with more disappointment with the rental vehicle. The car was in extremely, disbelieving poor condition as it looked like it had just been dropped off after driving through a dumpster. I took several photos to document the unbelievable condition the vehicle was in as we gagged on the cigarette stench that poured out from the car. We had time commitments that we couldn’t allow the misfortune of a bad car rental to interfere with so we left the establishment with plans to come back and switch the car out. I called the location and Jazmah Bell proceeded to respond with “Well, I cleaned the car already and there’s no other rentals available. You can go to a different location.” I understood at this point that this individual Jazmah Bell was not going to help and rather make the situation worse. I tried to ask for her name so that I may resolve the situation with customer service to which she refused to provide me with her full name. We then drove back to the location where she had her business cards hidden under the counter which were previously on the counter when we had initially picked the car. Without a single attempt for resolution, Jazmah Bell repeated what she said on the phone which was “the car is clean and you can go somewhere else”. Feeling helpless I left with no other options except for call Avis and be put on hold so that a supervisor could call me back. Needless to say, I would not recommend this location. I hope this warning spares any individual of this major inconveniences caused by Jazmah Bell.