Enterprise Rent-A-Car

Enterprise Port Angeles. Shame on you!!!nTotally disgusted. I was on phone with them this morning confirming my reservation for a drop off at the autobody shop. I was told they could only pick me up due to being short handed. I was assured when doing so it is safe cause driver wears a mask while driving, I sit in the back and wear a mask too. Sure why not sounds as safe as can be. The guy drives up and he is not wearing a mask, puts it on while in the car and comes in. So it is 8:30 am, it is cold outside and guy probably had heater on. Which means if he is infected it is all being blown to where I will be. I tell him I will find another way home cause I am not getting in car with him since he is not following safety protocol. Front desk calls me up a few hours later and wants to now when I will be in to pick up car. NEVER! If you cannot follow simple guidelines when we are a high risk category county, how can I expect you are really cleaning your vehicles on return. You failed miserably and I find it highly irresponsible that you are not following guidelines. I have to go in for surgery in 14 days and have to be careful to not contract this virus.nnOh and for the lady that called me back, that didn't even acknowledge the lack of following protocol.You need to go back to customer service 101.

I was very impressed with the Enterprise Rent-A-Car in Port Angeles, Washington. Everyone I spoke with or saw personally at the office was so friendly and efficient. They called us before our rental to make sure we knew the current restrictions due to COVID-19 and then called to make sure we were doing well during our trip. I called to ask a question on how to return our car during off-hours, and the representative told me how to return the key and park the car. She also called me later that day to tell me the car was returned and hoped we had a great trip. I would highly recommend them to anyone hoping to rent a vehicle while visiting the area.

Rented a new mazda 6 awesome car..great helpful staff... that was last week but sat 11/7 rented a mazda 3.. once again beyond satisfied with the way they treat their customers and the vehicles offered. I rented the first car to go out of town in as i didnt put the miles on my car and rented car the other day to just to have something to shop around town in. The only problem i had was trying to figure out how to open up the gas flap so NBC could fill it up before dropped it off.. not their fault tho.. recommend this place over anywhere else... love enterprise

Kevin is my go to guy for renting big suvs for travel. He is knowledgable, helpful, honest and always delivers! Thanks so much for another great experience!

Well once again I got a Car not quite up to my standardnIt run out of windshield wiper fluidnand when I tried to put it on the traction mode it showed a crash symbol and stopped the cruise control.nI had a trouble with the car insurance Price as well.nAs for me I just have not had a trouble free Rental jet with Enterprises in my lest 3 rental's. So I think I may not use them again