Enterprise Rent-A-Car

Although everyone has been very nice to me at this location, i have had an issue with billing, i was not charged enough for my 2 week rental. They charged me for a day. My work needs the correct receipt with correct charges on it before i can get paid back any of my perdium from my trip in MS which is about 4K. I have called everyday with no answers to what is going on and no call backs. There are even times where the phone ring and rings and rings.

Miss Rae was first class in her handling of an issue with my rental. Her personality is so sweet and she is very welcoming to every person that walked in the door. Great service!

Rachael was extremely helpful to me with two separate car rentals during a stressful time while my mother was dying. She was kind and gave me exceptional service. It's good to know that this kind of service still exists! In my opinion, the company should give her a raise!

Rachel was truly amazing to work with. She was very professional, courteous, knowledgeable, and had us in our rental and ready to go in no time. She has the absolute best personality.

UPDATE (2:10pm PST on 11/12/2020): Tara Carter just provided EXCELLENT customer service. She took the time to patiently listen to my description of the events from this past Sunday and thoroughly resolved this situation. I am very happy with how this turned out. Thank you Ms Carter and GO EAGLES!nnORIGINAL: I have rented vehicles almost exclusively through Enterprise, both personally and professionally. I have never had a bad experience until recently with this location. I was hit by a deer at 2am on a Sunday morning in Meridian MS while driving cross-country from NC to CA. This Enterprise location was the only one open on a Sunday for hundreds of miles, so I used the Enterprise app to reserve a SUV. Upon arrival at the airport, there was no one to be found at the desk so I walked out to the car lot. There I found an attendant who was in no hurry to acknowledge I was waiting for her, much less to help. When she finally strolled over and got my information, she informed me my rate was going to be $490 for two days! Not only that, but they only had a single minivan and several sedans available. Needing the space and not having any other options, I was forced to accept the minivan. The attendant acted like I was imposing on her to do a vehicle walk-around before driving the car off the lot. When I asked her for a copy of the rental agreement, she said she would email it to me. I called over a dozen times directly to that location and not once did anyone pick up the phone. Here it is, two days after I turned the minivan in and I have still yet to receive a copy of the rental agreement. Horrible customer service and they took advantage of my situation in overcharging me by nearly $400. I am highly disappointed with this entire experience!