Enterprise Rent-A-Car

I was stranded in Natchez and reserved a rental online.got a ride to the Natchez store to be told to stay outside in the snow and ice because of COVID. I had on my mask and was at least 10 feet away. With 3 different employees in the building and i assum there friends. Left me out in the snow and ice to find out when someone did come out that because i did not have a major credit card i could not rent a car from them. My bank credit card could not be used. Which in the past i have rented with in the past several times. I have rented in the past from Enterprise many , many time in the USA and out side. But was told becauae i didnt have a major credit card like Capital One or American Express they would not rent to me. I also handle rental for the company i work for was told they could not rent. To me.But call my company they can rent. I told them being I am not at work today it cant be done. Do not go to this location.These people are rude and just dont care . Again my car was reserved online.Enterprise you have a issue that needs to be dealt with. Get some grownups to run ur location. This is a terrible place to even try to go. Needless to say i had to rent a Uhaul to get home and spend over 489. Bucks to get home. Sad that you can rent a big truck with a credit card that cosg three times a car does but i have definitely left enterprise as a unhappy customer. Dont go to the Natchez location

My experience with Enterprise was horrible. First of all Hammond Enterprise was sold out so I made a reservation at what I thought was the Mccomb Mississippi location. I drove 50 minutes to the Mccomb location just to find a note on the door that they had moved to a Natchez Mississippi location. I had already spoken with the receptionist on the phone twice to let her know I was on my way to pick up the rental car and not one time did she tell me they moved to Natchez. So I have to drive another hour and a half to Natchez Mississippi to get the rental car and once I got there, the receptionist had the nerve to tell me that they don’t rent to people who live in Tickfaw, Louisiana unless they have a credit card. Well I don’t have a credit card so she said she couldn’t rent to me. Next she stated that since I didn’t live Within a 50 mile radius she couldn’t rent to me. So I was very angry at this point because I have been a loyal Enterprise customer for over 10 years and never once did I hear this craziness that she was saying. I know that if I rent a luxury vehicle I had to have a credit card but I was renting a regular standard size vehicle. I also would have been in the 50 mile radius if the Enterprise in Mccomb Mississippi where my reservation was for was open. This was a horrible situation because the website allowed me to book my reservation at a closed location that’s still listed on the website today. So after basically arguing back and forth with the receptionist about how inconvenienced I was she said well I’m gone give you a car but this is a one time thing. I said fine because you don’t ever have to worry about me renting from this nasty Enterprise again. The car was half cleaned, seats were wet, and it had dead bugs on the dashboard so I know it wasn’t cleaned but at that point I had no other choice but to take it. This was the worst experience ever. I just want to give a shout out to Hammond Louisiana Enterprise because they are very professional and make sure that you are satisfied. They go over and beyond to take care of their customers. If my trip was refundable I would have never rented from the Enterprise in Natchez Mississippi. Corporate, you guys really need to train the receptionist on what good customer service is!nPlease don’t rent from the Natchez Mississippi branch. They are too unprofessional. Have a great day!

The staff was very polite and helpful. They worked me in in a few hours for same day pickup. Vehicle was great.

The rental car was ok, smelled like it used to be a smoking car, but it got me to where I was going. But the reason I'm going two stars is the customer service of the Natchez, MS location. Dropped the rental car off about 9:50 am; return time was at 10. Tuesday 27, 2020, hurricane Laura was creating horizontal rain with 27 mph winds outside. I ran to the front of the building to go inside and return the key, since I did not see a drop box I could just put the key into from the outside. Once inside, the employees told me to go back outside, in the horizontal rain and 27 mph winds, and they will be with me shortly. GO OUTSIDE, because of COVID, during a HURRICANE. I had my mask on, and I was 10 feet away from the counter or any other employees, why wasn't that enough? My ride to take me home was not there yet, so I told the employee to take the key, and I waited in the rental car until my ride got there about 9:57. The Enterprise location of Natchez needs major improvement, and if the employees are so worried about COVID that they are ok with me sitting outside in hurricane weather, then maybe Enterprise needs to evolve the office to protect their staff better or give them a presentation on better customer service.nRental agreement 121VZG

Fast and the friendliest service by far. Never had a problem with anything. Questions answered because the staff is very knowledgeable about the product and services. Will definitely be using them again and again.