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Enterprise Rent-A-Car

1800 W Pinhook Rd, Lafayette, LA 70508, USA

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Detailed Information

Place Types Car rental
Address 1800 W Pinhook Rd, Lafayette, LA 70508, USA
Coordinate 30.1922567,-92.0161307
Website https://www.enterprise.com/en/car-rental/locations/us/la/lafaye
Rating 3.8
Compound Code 5XRM+WG Lafayette, LA, USA

Openning hours

Monday 7:30 AM – 6:00 PM
Tuesday 7:30 AM – 6:00 PM
Wednesday 7:30 AM – 6:00 PM
Thursday 7:30 AM – 6:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Coni Fields-Meaux (12/09/2020)

Service here is SUPERB! Brianna is always very helpful and provides service with a smile. I highly recommend visiting this location for fast, friendly, & EXCELLENT SERVICE!

Taylor Curley (09/21/2020)

I loved dealing with this location!! As a young driver, They worked with me and I was able to get my car with an FREE upgrade! Due to unseen events I had to keep my rental later than my turn in date. They were very understanding!! Pick up and drop off was easy and fast. I paid with a debit card and it went smoothly. Definitely will be rent from them again!!

Jennifer R. Lucas (03/22/2021)

Enterprise Rent-a-car as a company has horrible customer services.nIf you're renting a vehicle from them and you have an out of state DL the company will charge all sorts of money! And......will make you pay from a Credit card, no debit.nThere was no pre-warning when I booked my reservation . I checked in, did a 360 inspection.. only to get turned away because my Credit Cards were both declined from not being able to furnished the 900+ dollars! But it was on my debit/

JC Adams (03/29/2021)

3/29/2021 The response below was as far as Enterprise took my complaint, all show! I made my original complaint two weeks ago. I have received and answered the exact same email from different employees but no further contact has been made by Enterprise. I’m getting the proverbial “sweep under the rug”. Don’t go to Enterprise. If you have an issues they will only delay delay delay. They are a waste of time money and humanity. THEY DO NOT CARE ABOUT THE CUSTOMERS!!!!nnTwo weeks ago) The only reason they got one star is because you have to give them something in order to warn people. I recently had a verbal altercation with the manager at the Pinhook location, David Kives. He didn’t like the fact I was right in our verbal altercation so not a week after I renewed my rental he filed papers to make it look like I was trying to steal a truck I rented. I receive a paper in the mail stating the be I’ve ignored attempts to be contacted but, they use their personal cell phones to make calls. You never know when you have a call from Enterprise. With “Enterprise” on your caller ID. And strangely after David Kives has emailed multiple times Mr.Kives lost the ability to email me to make me aware he was filing papers to force me to return the rental before my vehicle gets fixed by my mechanic. Where has professionalism gone?