Map
Detailed Information
- Place Types Car rental
- Address 9211 General Chennault Dr, Baton Rouge, LA 70807, USA
- Coordinate 30.53301,-91.15676
- Website https://www.avis.com/en/locations/us/la/baton-rouge/btr
- Rating 3.3
- Compound Code GRMV+67 Baton Rouge, Louisiana,
Openning hours
- Monday 7:30 AM – 7:00 PM
- Tuesday 7:30 AM – 7:00 PM
- Wednesday 7:30 AM – 7:00 PM
- Thursday 7:30 AM – 7:00 PM
- Friday 7:30 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 9:00 AM – 6:00 PM
Photos
Reviews
DO NOT RECOMMEND!!! This place has absolute terrible customer service! I picked up a rental and the windows were dirty and the inside of the car clearly had not been cleaned. I’d already waited almost an hour and a half just for them to bring the car to me and did not have time to waste waiting on them to properly clean the car. Later when I went To use the A/C it reeked of mildew and I had to forego using the A/C. When I returned the car they tried charging me more than the original price! Then I ended up with 8 different charges on my credit card! When I called to find out why there were so many charges the response I got was unacceptable. The employees said they had no clue where the charges came from or why I received them. Luckily I have an amazing banking team and was able to receive all of my money back for the overages. Needless to say I will NEVER rent with Avis again.
Avis and Budget car rental are rented at the same Avis counter in the Baton Rouge Airport. I rented a minivan with both companies 2 days apart because it was to expensive to keep the first vehicle for all three days. Budget was a better deal than Avis, cheaper by $60 through Expedia. I had terrible experiences with both companies (same counter, different representative). The vehicles were both dirty, but the companies claim with Covid that their vehicles are cleaned and sanitized, they were not! The backseat was full of food crumbs and Doritos. Drinks were spilled and run down the sides of the plastic cup holders. They ran my credit card several times which held up my balance. I was very very disappointed. I do NOT recommend giving your money to this company. I will never rent through them again!!!!!!nThe ladies at the counter have no customer service skills. I personally witnessed how the agent spoke down to a customer while I waited for my vehicle to be sent back to be cleaned and vacuumed. I generally do not leave reviews but I felt very compelled to warn others of such a horrible experience. Be warned.
Ended up not getting a rental here. Walked up to the desk and asked for a car. They told me it would be $220 for two days. I pulled out my phone and showed them I can book a car for $129 for the same time period. At first the woman I was talking too just ignored me... Then she got up and walked away.nnThe other woman at the booth then told me if I booked that, they would still charge me the higher amount because they already gave me a price. Just rude!nnI turned around and went somewhere else.
I give a two. Plymouth, Michigan. Kahil was awesome with helping me sort through some issues that came up. He worked with me.nI have a issue with Sam. He issued me a car. I told him it smelled like marijuana terribly. He told me he would write it on receipt.nHe also wrote a full tank of gas. I told him it was only a half. We both were looking at it.nI really appreciated Kal. The other guy was not polite and had I not been in emergency to leave state. I would of refused the car.
Didnt deliver a car with my flight info. They closed and tried to still take payment. Filed with credit card and got my payment back.nnAwful customer service. Someone looked at my reservation and literally left for the day thinking this might work itself out. Nearly stranded at the airport if it werent for the last lyft (no ubers available) 22 minutes out...
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