Budget Car Rental

When we landed the line was extremely long! One patron had been waiting over 2 hrs to check out. It took me personally 100 minutes. There were only 2 people working the counter. I feel it was poor scheduling on management's part. Pick up times are put into the system when reserving so it is well known when there is going to be an influx of renters coming to pick up a vehicle and there is no reason why the line should ever be as it was.

My rental with Budget was such a rewarding experience. I received the car on time. Actually got the one I requested to accommodate our luggage. I can't tell you how many times I have arrived to have no car available.

The car was very dirty when we picked it up. I wiped the entire vehicle down with disinfecting wipes upon pickup and there was very obvious dirt on the paper towels. The vehicle looked like it had only been rinsed off and the door jambs were covered in a disgusting brown dirt. I reserved the vehicle quite a bit in advance and paid for it in full prior to pickup. The day before the pickup I received an email from Budget that asked me to put in my drivers license information for a faster pickup. When I arrived at the counter the car was almost $500. more than I had prepaid. The counter attendant could not tell me why, she said the rate was the same. I had no real choice about whether I picked up the car or not because we had to leave the next day. The counter attendant told me it would be taken care of at return. That was not the case. I am very unhappy with the change of price by merely putting in my drivers license number ahead of time. I am not a young driver and do not have any violations or tickets on my license so that could not have caused a problem. The vehicle operated well and we had no issues with it however if I would have known the price was $400+ higher than originally quoted I would probably have chosen a different rental company.

When I arrived at the airport I was given a car. When I got to the car, the check engine light was on. I went back into the service counter and explained that I didn't feel comfortable leaving with the check engine light on. The counter man said to drive it to the gas station and have it checked out because he didn't have any other cars. There were cars in the parking lot??? He explained that he only had a 19 passenger van because everything else was dirty. I told him I would wait until a car was cleaned and he said no, he was alone and if I wanted a new car then I would have to drive back out to the airport the next day. He said it was probably just a low tire. At this point I am arguing that a low tire would NOT give a check engine error and that I didn't want a car with a low tire either. He gave me his managers card, said to contact corporate, and then said he had something to do in the back and literally left. Other customers were coming in and he never came back out. I waited almost 20 minutes and he never returned. If he would have, I would have given him the car back and rented from a competitor that was open and had cars. I called the manager and left a voice message. It has been four days and I have not heard back from the manager either. Horrible customer service!! Today when I returned the car, the counter lady said she was sorry it's been a rough month. I can see why since I will never rent from Budget again.

I travel a lot since I moved to the southnI have been using Budget rental since I had some bad experiences at 2 other car rentals spots. Budget Staff is awesome especially in Cleveland and in Sarasota great job! prices are great ud83dude0a variety of vehicles you can choose from. Also the have the best deals most of the time. So keep up the good work BUDGET see you in 3 months!