Enterprise Rent-A-Car

As a hospitality worker I understand how reservations and service works, but I was truly disappointed with this location. Antonio helped and he was very nice and good, but the car was absolutely dirty inside even though he did his best to vacuum when I arrived home to pick up my family I had to delay my trip by an hour to clean the car. There were lots of personal belongings from the previous renter, dust everywhere, the seats were nasty.nAnother thing was that I picked up the car at 8:30am and had to returned on Sunday which opens at 9am, I was there before opening and still got charged $20 dollars for a late fee. After realizing this, I call the location and according to them that was a rule, extremely unhelpful and unfair (how is my fault that you open at 9)nAfter this experience we sure not coming back here.

if I could give them negative stars instead of one, that would be perfect. horrible customer service. they need to change their customer service matto

Me and my mother had a bad experience last month. Overall we would not rent them again. We booked about a couple months ago. Our friend made a reservation for my mother. We arrived for a full size mini van. Dodge caravan. As we arrived a gentleman named Antonio had attended us. As we walked to van it was parked in a tight space so we could not see everything visibly but what we could see was scratches and scuffs that Antonio said he already noted. I mentioned the driver's side tire looked warned and was almost bald. I told him we were driving nearly 1000 miles are you sure it is safe. He assured us we were fine. Little that i knew that wasn't the case. As we signed off on the reservation i took off in the rental. As i was driving i noticed the seats were dirty with hair, crumbs, dirt and dust. I pulled into my friend's house and further inspection it was completely filty! And closer inspection outside of the van it had blue paint somebody ran over on the tire side all the way to the back of the vehicle. It looked as if someone who rented the vehicle before us dropped it off enterprise people just took their notes and parked it in the back not even gave it a was or vacuum the van or check the nearly bald tire that needed to be changed. Then give it the okay to allow us to rent a vehicle unsafe. I brought it back to Antonio and enterprise and told him something has to be done i need either a new rental or he fixed this issue. He said okay he will washed and vacuum the car. They did not bother with the bad tire. After they cleaned the van we were set off to our journey. I noticed on the odometer it said 33k miles. I didn't know they allowed rentals to go out after a certain mileage due to warranty. It's about a ten hour drive. As i was driving i noticed in the first couple hours switching lanes the steering wheel would jerk the opposite direction of where i wanted to turn. I assume the tire had something to do with it. Thankfully we made it. I drove very slow but had the fear that at anytime this tire could blow out on me and put my family in danger. Once we arrived to our destination i called the customer service explaining my issue and they said the town i am in i have no rentals available. My best bet was to take it to a shop and fix it. I have been calling for three days. Eventually the forth day i decided to take it to the shop. During the drive to the shop the tire pressure sensor light comes on. Big surprise. I take it to the only shop in town that enterprise works with and they said it could take a day or two. I was livid at that point. I called the enterprise customer support and told them if i have to drive 30 miles from town just to exchange my rental i will. So they found me a place in the airport and told me i have a reservation. We drove over an hour back and forth to an airport and them tell us we do not have a rental until the next day so day five of my ordeal we managed to exchange the rental. The same night i called corporate to file a complaint on this matter. Atleast 5 to 6 days back and forth. I then later called the branch and the manager wasn't available. He said when we returned the rental we will get a refund for the days lost. After we got back from our trip. The manager wasn't there again the day we returned the rental. They said we will get a call in a few days from him to review our case. He then called and my mother who rented explained the situation. He said he can only provided 4 out of the 5/6 days to refund our money. It literally ruined half of a two week vacation. Instead of relaxing. We go through this headache for almost a whole week. They potentially put my family in danger if the tire could of blown out god forbid we would of not made it. I would not recommend their service and not use them ever!!!

I was very happy with everything but when I returned I got charged extra miles when I had asked if miles were unlimited.

I havent rented a car in quite some time and it was really nice to come back and the agents still be nice, personable and just down right awesome to work with. Jose was really amazing at the pick up location.