Hertz Car Rental

Absolutely dishonest. My contact is full of some mysterious charges - the free upgrade turned into the paid one even though they did not have the car I booked. The car is dirty and poorly serviced, tires low on air - warning is on, windshield chipped, scratches on car. Employees are hostile. Won’t rent here again. Hertz should pay attention to whom they franchise their business!

Wish I'd read the reviews before renting with this place, worst rental experience ever. Flight came in early, was told by clerk #1 'your car won't be ready until the pickup time, but you can upgrade to another car now', so I'm forced to wait because they want to upsell me. Went to clerk #2 closer to pickup time, keys were and had been available the whole time. Then clerk 2 tries the upsell, and then says 'you can have the car refilled for 30 cents off a gallon', didn't tell me I would be charged immediately for a full tank of gas, when it was implied that I would be charged for just the actual amount to refill the tank. I called the next day to decline the refill, was told 'No it's a contract you're locked in' they wouldn't change it, of course if I'd asked for a change they would make money on it would have been done immediately. Never going to rent from Hertz again, or use any platform that might end up with a Hertz rental. Going to tell everyone of this racket and make sure kids also never rent from hertz.

Dealing with either fraud or negligence right now with Hertz. We are currently in Montana and the rep. That helped us at the Boseman airport was new and instead of using our reservation number we made for a 5 day rental she only did the rental for 1 day. Now we are getting a call from customer service asking us to return the car or accept a $200 per day rental rate plus taxes and fees. Even providing the reservation number that shows a 5 day rental customer service still can’t do anything about it. How can this be explained?

They do not answer the phone. We needed to extend the rental and there wasn’t an option make the change on the online.

After reading some negative reviews I was worried about renting from this location...nnHowever, I’m glad I did and felt obligated to leave a POSITIVE REVIEW!nnEverything was smooth, I paid exactly what I expected and they even searched the car for my friends credit card which he later found.nnOverall 5 star experience, exactly what you want for an amazing Yellowstone trip.