Hertz

My flight arrived at 8 pm. Their desk had already closed. When I called the service contact number, she told me to come back when they opened the next day. How was I suppose to get to my hotel? There were no plans for those who arrive after 7 PM!!!!!! They should not be located at the airport because many flights get in after 7 PM. The advice from their toll number was not sympathetic nor helpful at all. I will NEVER use this rental agency ever again! I was stranded with my 7 year old son and luckily was able to use a different company that night who was open!!

Worst rental experience ever. The tire was flat the day after renting it, and they offered no help... except calling AAA for us, but we had to pay AAA and buy a new tire. Absolutely no help from Hertz, not even the option to trade for another car since we were in another city and this Hertz is a franchise (which we were not previously aware of). Then a couple days later another tire popped. On top of that, a ton of extra fees. For a $43 a day car, we paid $620 for 9 days (almost $200 more than base rate in a state with no sales tax) plus over $400 for new tires. The customer service reps were at best not helpful and a couple were rude and condescending.

We are actually renting a car from enterprise but Jerry from Hertz had a minute in between customers to Map our some really cool spots for our road trip. Super friendly dude , great customer service and very welcoming!!

Very unhappy with the customer service of this Hertz in particular. I rented a car from them while I was staying in Great Falls for work for one night. When I rented it I asked what the total came to, the guy working told me $71. Later that day my card declined at a restaurant which was super embarrassing. I called my bank & they told me that Hertz had charged me $271. It over drafted my account which is a $25 fee. Then I had to use part of my rent money to pay for my hotel & the rest of my trip. The next day I spoke to a different employee & told her that the guy the day before didn’t let me know about the $200 deposit, she rudely informed me every rental company charges a deposit & it wouldn’t be back into my account for 48 hours. I talked to the main manager Jared today about everything he didn’t seem to care about the inconvenience it caused me & just said he would tell his employees. Also when I first rented it I was told for $30 I could return it on empty. It was returned a little under full & got charged an extra $15. Now my rent has to be 2 days late & I have to pay my bank $25 all because I wasn’t informed properly from the beginning. I recommend going to a different rental company if you want a more professional experience.

Called to reserve a car for my daughter as a huge snow storm hit our state and I wanted to make sure she was safe. Was quoted $325.44 for 3 days. Insurance was going to be another $25 a day so the total estimate was $417.80 (that’s actually a $92 increase not $75 but whatever). She gets the car and now she’s being charged $560.40-which is still just an “estimate”. That’s a $ 142.60 difference from the original estimate. She lets me know today that the final charge for a 3 day rental was $658.84!!!!! That is $219.61 per day for a car rental! Will NEVER use Hertz ever again. Now let’s see if I can get anyone to call me back!