Budget Car Rental

Picked up the vehicle the day I needed to leave. Was on a time crunch, places to be at certain times. Vehicle had STRONG presence of cigarette and possibly marijuana smoke. When the AC was turned on it got worse. I sat in passenger front seat and sneezed and itchy nose the entire 17 hour trip. I wiped the entire car down with wipes before we left. sprayed air freshener frequently. It did not work. Called Budget the first day while driving to report the strong, unbearable smell. All our clothing and belongings packed in the back smell like smoke it was that bad. Rep looked in computer and told me to stop at a specific budget in Fl and gave me the address to the place saying they had a vehicle to swap out on Tuesday. I drove out of my way Tuesday and spent about an hour waiting for the person working the desk at budget in Kissimee fl (someone told me the front desk person was out back cleaning cars that had just been dropped off- so the front desk rep is now the detailer as well?) After waiting :30 min for the rep to come to the desk I explained my story and told her I was put in the system and told to pick up a car at her space. She told me she had no cars, and to go to the airport to pick up a car (more time and effort and money out of my day I am spending messing with a rental car instead of being with my ). I just didn't have time in my agenda to spend trying to switch cars....so my family of 5 was in a smokey car for 10 days travelling 17 hours down, 17 hours back and many hours in between. I dropped off the car yesterday and explained to the lady the issue. (hoping she didn't put that car back into fleet for the next non smoking family to have to deal with what we did). Smoking cars should be for smokers. non-smoking for non. just like hotel rooms. the last thing I need to be doing during COVID is sneezing and itchy nose because of a rental car.....lady at desk when I dropped off told me theres nothing she can do and gave me a number to call...I will update the review to see if Budget customer care/satisfaction exists...I have 2 possibly a 3rd car rental reservations this summer....

While my experience at the pickup and drop off location was excellent, when I needed to extend my rental the customer service at the 800 number was absolutely aweful. They were rude and tried to lied about the new rate then when I called them out on the discrepancy they hung up on me. Upon calling back I was ty old to dispute the charges with my bank. Additionally, I returned my car early and was still billed the full price.

Aaron or Adam (I'm terrible with my short term memory) the manager was very empathetic to my issue and was way better than the other individuals that are at the customer service 1-800 hundred number. He needs to be recognized. I was going to be running late on my 12 p.m. return time and he didn't even miss a beat trying to help me. Even asked about my personal car and what was going on to let me vent. He deserves kudos!

Customer discount. Need. Customer discount. And it all goodud83dude97ud83dude97ud83dude97ud83dude97ud83dude97ud83dude97

Budget office is closed and there's no signage directing people to avis. This wasted 30 minutes of my day