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Avis Car Rental

9200 Garfield Rd, Freeland, MI 48623, USA

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Detailed Information

Place Types Car rental
Address 9200 Garfield Rd, Freeland, MI 48623, USA
Coordinate 43.538616,-84.081635
Website https://www.avis.com/en/locations/us/mi/freeland/mbs
Rating 4
Compound Code GWQ9+C8 Freeland, MI, USA

Openning hours

Monday 8:00 AM – 9:45 PM
Tuesday 8:00 AM – 5:30 PM
Wednesday 8:00 AM – 5:30 PM
Thursday 9:00 AM – 9:45 PM
Friday 9:00 AM – 5:30 PM
Saturday 12:00 – 5:00 PM
Sunday 2:30 – 9:45 PM

Photos

Reviews

Clark Schenk (03/29/2021)

Avis made my car rental experience very easy and I was in and out in no time. The people were very friendly and our vehicle was very nice and very clean inside and out.

Matt Shoffner (03/01/2021)

The car reeked of smoke. I picked it up at closing so I wasn't able to exchange it for another car. I understand that some people will smoke in a car when they aren't supposed to, but why isn't Avis doing something to prevent this (smoke detectors)?nEdit: The manager reached out to me and was very apologetic. They just purchased a machine to remove the smoke in house. She explained that this has been a serious problem they are fighting and they increased the smoking cleaning fee.

Kara Sullivan (01/04/2021)

The Avis group at the Tri-City airport were helpful but unfortunately Avis as a whole was not. The van we rented and the Airport Avis staff were great but Avis as a company was not as pleasant. I called the customer service line to change my reservation from a round-trip to a one way trip. I was told that it would just be a $58 charge to make the change. I then purchased a airplane ticket to fly from Houston Tx back to Michigan. I then called the Freeland Airport Avis group to ask about possible extending my reservation from Jan 3 to Jan 5. I then was informed that the one way change I made actually changed my reservation to be $.25 a mile instead of unlimited mileage. This was shocking since i was NEVER told this by the customer service line. I was told by both the Freeland Avis group as well as the Avis customer service line that there was nothing they could do for me. It would have been $500 MORE than the already $500 I paid which i do not have. I then had to add my father in law to be a drive which I was then charged more than quote for that as well. Overall because i was not properly informed originally i lost out on a plane ticket $120, $150 in gas and food for a 21 hour trip i no longer expected to take and a hotel room cost. This should have been fixed since customer service was the reason i was changed my trip.

Mestisha (02/02/2021)

The car I rented clearly had electrical issues. I got locked in the car on Sunday, when you turn the car off it continues to run, ( this happened the entire time including when I dropped the vehicle off and one of your representatives came in and said the car was still running) the engine light came on and the heat doesn't heat up. I did call in with concerns but due to work and life, I wasn't able to drive to airport to exchange it.

Janet Edwards (01/10/2021)

So grateful that Avis is open past 5 pm at MBS and let me make an online reservation. The other rental car agencies close earlier and don't even allow you to make a reservation past 5 pm. My flight arrived after 10pm and Janet stayed around just to make sure I had transportation - that is GREAT customer service! I will use Avis from now on. Chris and Janet were SO helpful and friendly at MBS.

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