Map
Detailed Information
- Place Types Car rental
- Address 1706 Vandalia St, Collinsville, IL 62234, USA
- Coordinate 38.689983,-89.97221
- Website https://www.avis.com/en/locations/us/il/collinsville/co5
- Rating 3.8
- Compound Code M2QH+X4 Collinsville, IL, USA
Openning hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday 8:00 AM – 1:00 PM
- Sunday 9:00 AM – 1:00 PM
Photos
Reviews
I have recently had to rent cars due to my own automobile being in the shop for repairs, however I've dealt with this location and Dallas for well over 15 years and I have never had nothing but the best experiences every single time. My cars were always clean my wait times were never more than 2 or 3 minutes and that was usually because another customer was in front of me. I was ALWAYS treated with respect and some of the best customer service that I ever received anywhere I've ever rented a car before. Honestly every Avis that I've used even when I've been on vacation or travelled out of state. Just want to say thank you Dallas and Avis for such amazing service.
I will never rent at this location nor Avis ever again. My entire experience was a fiasco. I was stranded for 5 hours, 17 hours away on the east coast due to Dallas giving me a car with a leaky tire. Which I ended up having to pay for the service. Never ever again. I felt that I had to beg for help this entire process, even when talking with customer service. Horrible. Big companies are about keeping their money and that’s exactly what happened. I got ‘got’.
Business wasn't open at time advertised. Veh reserved unavailable. Veh offered wasn't clean, had to wait longer time for it, veh windshield fluid reservoir empty and paid out of pocket for 2 gallons of fluid to put in car. When returning veh the business not open as advertised and lot full of snow. Had to park on side street and wait until open. I filled gas completely full but charged 4/8 of a gallon. Quoted $92 for extra day but overcharged after returning veh. My final invoice was overcharged by $100..
When I made the reservation on the phone with Alma she made it a pleasant and hassle free experience. I like the phone check in and the gentleman working at the location had my rental ready within a few minutes and also very friendly. He washed the SUV!
We never have an issue renting from this location. Customer service is always friendly and the car is ready when we arrive.
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