Map
Detailed Information
- Place Types Car rental
- Address 5500 International Blvd, Charleston, SC 29418, USA
- Coordinate 32.8846374,-80.0362035
- Website https://www.dollar.com/loc/ll/US/SC/CHARLESTON-AP/3826-W-MONTAG
- Rating 3.7
- Compound Code VXM7+VG Charleston, SC, USA
Openning hours
- Monday 7:00 AM – 12:00 AM
- Tuesday 7:00 AM – 12:00 AM
- Wednesday 7:00 AM – 12:00 AM
- Thursday 7:00 AM – 12:00 AM
- Friday 7:00 AM – 12:00 AM
- Saturday 7:00 AM – 12:00 AM
- Sunday 7:00 AM – 12:00 AM
Photos
Reviews
NEVER AGAIN! I can’t begin to explain how horrid the customer service at this location was. With a single apathetic employee managing the desk, my wife and I waited an hour as the 4th group in line to rent from Dollar. As we waited, the line stretched past 26 people, which likely meant a 3-4hr wait to pick up a rental car. If it were a technical issue I could have understood, but the complete lack of urgency was just astounding. Even with the line growing by the minute and dissatisfaction lingering in the air, the last behind the desk meandered around casually. The disrespect with clearly evident.nnOur car was prepaid and everything was in order, but the incompetent employee insisted it was not paid until I showed her the confirmation. Magically, the issue disappeared, and I received no explanation for the disconnect. The employee also stated that the roadside assistance was a mandatory fee. As someone who is in rental cars more weeks than not, I have an impossible time believing this, but I did not want to further hold up the line, as most customers were just ready to throw in the towel, and many were actively trying to call Dollar to inform them of the ongoing debacle. What a complete farce. I urge all customers to avoid this Dollar rental location.
Do not waste your time. Waited over 2 hours to get our rental. The lack of urgency was horrid. Other customers were unpleased as well. We had previously reserved a car online, which you would think it would make the process faster. Other rental companies went through the lines as quickly as they could. Customers were taken care of in less than 10 minutes with other companies. One the other hand waiting for more than 2 hours with Dollar is totally unnecessary. Poor customer service!
They will leave you stranded with no vehicle even with a reservation traveling with my 90 year old mother in law, wife and 2 grandkids. They did this to 25 plus families on March 26, 2021. Sad way to run a business! They had no answer or solution for us.
I only rent from here. The vehicles are brand new, not like other rental agencies where the car looks and smells like an ashtray. They have friendly and knowledgeable staff who are very accommodating.
I have been renting cars from them the past several trips. I always reserve my car weeks at a time. This time in particular as always the car was not ready. So they finally bring a car out after 20 minutes. Check the car and with an employee who as walking with me was so busy flirting that it was knocking me off track. However, the next day I noticed a bubble in the tire ( which you can’t see while checking car if the way they pull car out for you) I tried to call no answer. When I took car back and told them I tried to call they stated if you take a car off lot it’s your responsibility. They charge me $144 for a tire. I asked several times to speak to an supervisor to come outside because if he could get in the car and pull up you will not see that bubble tire. No supervisor ever came out, been calling to dispute it for days and no one still contacted me.. I have rented plenty of cars and if something happened they always fixed it( tires) with or without there insurance then to top it off we almost missed our flight because the employee was taking his sweet time.
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