Budget Car Rental

During this time we’re going through a pandemic, I would think Budget would actually clean the cars before renting them back out.nnI just got a rental... There are crumbs everywhere, a sticky substance in the cup holder and the radio buttons clearly haven’t been wiped down.nnThis shows how they’re taking care of there customers. Definitely won’t rent from here again,

I have rented 2 vehicles here and have received the fastest service! Renting a car is stressful, but they have made it easy and quick!nGreat prices always!nI am picking up a uhaul from them today!

I scheduled a truck rental for a few hours a week ahead of time, scheduling to drop it off after hours. The day or so before, I got a call that the truck I requested was unavailable and asking if it was ok to upgrade to a bigger truck for free. I agreed and the truck was there waiting for me at my appointed pick-up time. I took longer than expected (still within the same day but a couple of hours later than my estimate) and still dropped the truck off after hours. I was concerned that I saw a policy somewhere saying there was an extra charge for after hours drop-off, but when the charge hit my credit card, it was even less than the estimate I was given on their website. This was incredibly cheap compared to other options, and though I had to wait a bit and fill out some unexpected insurance forms when I picked up the truck, it was overall a great way to move. Thank you!

I rented a car at Newark airport for a one-way trip home to Columbia Maryland, but didn’t notice that the agent had added an additional $41 for a tank of gas that I only used half of. When I return the car to this location in Columbia, Kimberly, the agent on duty, was kind enough to update the rental agreement and save me that $41. I really appreciated her helpful professional courtesy.

Totally amazing experience. Totally amazing. I reserved a truck earlier today. I said EARLIER TODAY. I was provided with confirmation (via the Internet) that my truck would be available at the appointed time. I arrived at the location only to find: NO TRUCK!nnA totally wonderful and extremely helpful young woman (yes, the preceding was in the SARCASM font) proceeded to tell me that I SHOULD CALL CUSTOMER SERVICE. When my wife suggested that maybe she could intervene we were again instructed to call customer service. Ok ... so I call. Where upon I get to talk to LILY. And what does LILY tell me? That she would have an inventory manager call me anywhere from 15 minutes to 2 hours later to see if they could help me secure a truck.nnWonderful!nnOur friendly counter service rep couldn’t lock the door fast enough as we departed (need to get ready for the weekend and all). Roughly 15 minutes later I got my first call from the inventory manager. Among many questions we were asked: did we call to confirm the presence of the vehicle at the location we rented?nnWHAT???? REALLY??? Sorry ... not accustomed to calling to confirm that the vehicle you just said I could rent is actually available.nnBest they could do? Provide a truck from another location THE NEXT DAY.nnThis place has more clowns than a circus. My only regret? There’s nothing lower than one star.