Enterprise Rent-A-Car

The Laplace La enterprise location has always been my go to for rental cars but I’ve noticed in the Past few years There is a huge turnover on employees. It’s not always the same smiling faces. The last time I rented it was for business purposes and was awarded a discount code because my car was not ready and I needed to get to my destination soon. I did pre book months in advance. When I arrived this past week it was ready on time but needed to be cleaned. There was only one worker who was as responsible for check in and out, cleaning and everything else. The lobby was full. That probably explains why there is a huge turnover. I had an issue with my rental car needing air in tire during my trip to Florida. I was advised to seek out the nearest Good year around my travel and they treated me like they didn’t want to deal with a enterprise rental car, I was highly upset as I needed to get on the road with kids before dark. The service manager did accommodate me after I said a few workday but that left a bad taste in my mouth. If good year doesn’t want to do business with enterprise than their ties and connections should be severed. It is not up to the customer to mend the relationship. I will say the lady whom checked me in did give me 1 day free due to my issues as she was the person I was in contact with when good year was being shady and I appreciate that. I still need to use my discount from the prior manager from my business travels so I’m not sure when I will get to use that.

The staff is extremely nice and courteous. However, the vehicle was extremely smokey. We drove it once and it pretty much sat the rest of the time. We tried to remove the smell but was unable to do.nnWould rent from this office again, but likely check car first. Wanted to ask for a credit, but I guess it is what it is.

My first car I rented recently was good, nice, & clean. On the way to return it I asked could I pay for another day and they stated that the car I was in was scheduled for a oil change which I was proud to hear. So when I got there they gave me another car which was fine also about a hour into it once I stopped the car it didn’t want to turn back on the car kept saying keys not detected. I stressed my concerns to the employee who was there at the time and he game never a refund of 11$ dollars back which I paid 75$ on a new rental for a extra day just feel that I wasn’t properly token care of in that situation.

The people were nice and answered all my questions that I had. They picked me up and dropped me back off once it was time to go get my vehicle. I recommend using them for your car needs.

Not very well got harassed the whole time on returning the vehicle with a credit card on file I found it to be very weird that I had to pay every week when I had a credit card on file I’ve rented from enterprise for years other rental car companies would charge the card for the full amount at the return date I kept this car for 35 days n was harassed on when I would return voice message says to come by so they can look at the car to make sure it’s okay by the way I have a 300,000 policy on all my cars!!!!!