American Auto Rental

It’ was super easy to rent the vehicle and they were pretty fast on getting me on the road. Rates weren’t bad either. The only thing I could possibly ask or suggest is making sure you have no vehicles that smell like smoke. They tried putting me in a Nissan that smelled like straight smoke. Only reason is because my wife was pregnant at that time and I had a 4 year old kid in the back seat. Other than that they didn’t ask for credit card.

Very rude people do not rent from them we rented a budget truck in which it had a broken passenger side turn signal in the front the passenger side door lock fell out of the door the windshield wipers were no good I had to stop and buy windshield wipers I had to put a quart of engine oil in the engine because it started to make all kinds of noise the headlights were pointed to the sky so bad I could not see the drive down the Ozark mountains at night the personnel working who took care of us refused to take care of my wife before the 9:00 pick up time even though we called ahead of time to make sure we could come and pick it up and they said sure then we get there and they tell us that we have to wait till 9:00 because that's when the pick up was scheduled for just so they can rent out their own rental cars two other people stay away from these people we have filed complaints with everyone and anyone against this company and hopefully they will lose any privileges they have to even be tied with Budget Rentals. By All rights being a mechanic myself was not even worthy to go down the road. pretty sad when the customer has to do the maintenance on the vehicle that they're renting what's even worse is when you're going down I-20 in the hood blows open run people run

Very very fast. Has a bunch of cars unlike other places to rent. Very nice staff. Easy

These guys saved Thanksgiving for us. Where other rental places said no - American Auto Rental said yes & set us up with the perfect choice for our family.

Had a hard time finding a rental on Wednesday. Apparently, midweek is a bad time in general to rent a car. Thankfully, when I called and spoke to AAR in Bossier City they had plenty available. My expectations were high as I’m used to Enterprise’s service & quality. Boy was I let down! Checking in curbside was a breeze. The employee who helped me was pretty professional - until his wife showed up and was hanging all over him, at his computer station, while I sat and watched from the parking lot as he processed my order. Then I got in my car. It immediately smelled like smoke. The headliner was heavily soiled. I called twice about both those issues, within 20 minutes from leaving! Next, as I was buckling my child seat in I noticed trash - loosely sitting under the driver seat. It’s not like the vacuum handle shoved it underneath the seat. It was plain as day - a scratch off lottery ticket, a beauty store receipt and a twist off beer cap. There are little crumbs/sand/ashes or something in almost every cubby/storage area. Gum or candy is stuck to two spots - one in the rear carpet and one in the door console pocket. The trunk even has dried grass and dead leaves all across the floor. It’s insane! No wonder they had plenty of vehicles available. And there wasn’t a great selection to choose from - about 2 dozen of the same little Nissan Sentras in various colors. I just hope they reply to the email I sent this morning or handle up if/when I decide to return it early.