Enterprise Rent-A-Car

I only gave this location two stars instead of one because the associates were nice. We have used Enterprise for years but never this location. I needed a rental after another driver hit me and her insurance paid for my damages and would reimburse me for a rental. We went to this location because it was closest to where we live. Normally, when they ask you if you want additional coverage on the vehicle we say no because we have our own car insurance. We have done this EVERY time we have ever had to get a rental. My husband knows he told him we did not need the additional coverage because the guy asked him for his insurance info once he said no. All he instructed him to do was sign the tablet once he finished entering whatever he entered. When we finally get the bill, there was a charge that was as much as the rental itself cost. I asked the manager was this amount correct because the bill was $1400. He did not even explain what the additional charge was so I had to go home and Google what DW stands for to learn this was the Damage waiver we advised we did not want. When I questioned the branch manager about it he basically said that because my husband signed it he agreed to it. I asked for a copy of the rental agreement and never received it or a call back from the manager. I have been contacting the customer care line over two weeks about this problem at this location but no one has contacted me even though they keep saying someone will. I should have had to pay nothing for this rental but the insurance company does not reimburse additional coverage because they were already covering it. This is very sneaky business and now I have to pay 500+ out of pocket because of this location and all I want is my money back but they don't want to admit the mistake. Double check everything if you go to this place!

The car was so filled with cigarette smoke I could hardly catch my breath while inside the vehicle.I am allergic to cigarette smoke and the guy cleaning the vehicle was smoking while cleaning inside the vehicle. Every time I turned on the air inside the vehicle it was a blast of cigarette air. The seats were so stained in the vehicle I was scared to even guess as to what it might have been. My bill was all over the place I kept getting different charges shown on my bank account. Absolutely will never return to this location. Horrible experience

After seeing that the car would be rented for an extended period of time, they never offered long term rental or the other membership they offer for long term rentals. 2nd each rental was never updated in the system, always showed the initial rental. you would figure if it's being re rented then the current rental information would be put into the system and available to overlook if any questions or concerns arised. 3rd the re- rental policy or process was never explained in detail or explained period even when questions were asked via phone about extending or keeping a vehicle longer than intial the rental period.

Car was dirty! COVID-19 is real and yo get into a suspect vehicle is problematic!

This location confirms the pick-up here. It is WRONG! Note on the door to go to benton Rd. Location instead. The line will be long, get there an hour before your time...