Budget Car Rental

Easy to rent but the car needed service when I got it. Got the warning that service was due in 300 miles. Why wasn't this done prior to my renting it for three months? When I checked the oil it had none. I added a quart at my expense. When I contacted the Venice location the gentleman said I could take it wherever I wanted, pay for it, & they would deduct that from my rental price. This is a NO in my opinion. If this car had been serviced when needed I would not have gotten the warning & it wouldn't have been low on oil.

Jackie Is awesome. I had an emergency and needed to rent a car on friday afternoon. I called Jackie and she helped me out immediately. When I needed to extend my rental it took 2 minutes. If you need to rent a car this is the place to go! Thank you Jackie!!!!!nMargie R.

Absolutely the worst customer service & experience my family has ever had renting a truck. We were rented a truck that was never at the location by Jackie (manager) she was betting on it being retuned by the time we were supposed to pick up. Her gamble turned out to be wrong and altered our entire move. When the truck was finally returned to that location 24hrs later it was rented to use filthy, & come to find out had NO headlights at all. We found that out driving down the highway that evening . Thank god we weren’t in an accident or pulled overnThis information was told immediately to Budget and seemed to be of no concern or urgency. 24 hrs later the problem still wasn’t resolved and instead budget reaching out, we had to call to find out what was going on. No answers were given to use, we unfortunately had to move while the sun was out and still had our same truck with NO headlights. In thee end we received ZERO apologies, charged the full amount and tops off the worst experience of renting a truck, ever.. Maybe other budget locations have an understanding of customer service and employees that care however US 41/venice fl. & Jackie (gm) & her employees have a lack of understanding & care.nNever again will my family use them nor recommend them to anyone.nA simple apology and care for our big move would of helped with this catastrophic nightmare we experienced

I have been using Budget Venice for years whenever I fly in to visit my parents. I have always been very satisfied with their service. I really should have written a review a long time ago but I really am not one who writes reviews. My last visit prompted me to write this.nnI usually fly in and rent from Budget Venice but because of pandemic I rented from NY for round trip. The vehicle I rented in NY had some tire issues. I made it to Venice, Fl ok and met with Jackie. I have dealt with Jackie many times and she is truly top notch. She immediately set me up with a different vehicle and her son methodically cleaned and sanitized the car. I can't say enough good things about Jackie, her son and this Budget dealer. I would give 6 stars if I could.

They are reliable. If there is a problem they have always been helpful. Friendly and courteous to customer. The best rental car company I have used.