Budget Car Rental

Received a claim for damages to a vehicle in the mail today from this fraudulent agency. We took pictures upon pick up thank god. Do not trust them - they don’t operate like professional rental car agencies.

The self proclaimed “owner” of this location LIED about the location of a car we had just rented and nearly cost my mom $1,000. She flew here overnight and, running on 3 hours of sleep, she accidentally left her phone in her rental car. She uses that phone to run her business and it is very important to have since she’s visiting from out of state! She realized she must have left it at Budget, either on the counter or in the car. So we called and told the “owner” about her phone being left either at the counter or in the car, and he told us that they were closed and anyway, her specific car has already been rented again and the person was driving it to miami. He said he would call the lady in the car to see if she had seen the phone. He called back a couple minutes later claiming he had talked to this lady and she said she didn’t see the phone and she can’t look for it because she’s driving.... so we drive back to the location to see if it had been left at the counter and the car IS SITTING THERE RIGHT WHERE WE LEFT IT! This is a very small rental place and he knew that the car was still there. I knew as soon as we talked to him that he was lying because a lot of what he was saying wasn’t adding up. Come to find out, he was just too lazy to drive back to the budget to help her look for her phone. He apparently just leaves that location and answers a cell phone from wherever he is. Anyway, the guy at the Hertz counter helped her get the phone out of the car and the day was saved by him. And then on the ride home THE DUDE CALLS BACK and proceeds to spew out another huge lie that he had come up with because the hertz guy had to call him to get the key and he obviously knew he had been caught in his lie. He was EXTREMELY defensive and rude on the phone and argued with me and KEPT lying to us. I am in law enforcement and I can tell when I’m being lied to and I absolutely did not appreciate the disgusting way this guy handles his customers. Absolutely disgraceful. Needless to say... BRING YOUR BUSINESS ELSEWHERE unless you like being treated like an idiot.

Car filthy and stained. Driver's side window is loose, so it whistles insettlingly whilst on the highway or going over 40 mph. Car was obviously not cleaned before it was approved for the next user. At the counter my husband was told that there were no luxury cars left, so instead we paid a lot of money for a Mazda three door piece of tin. We will be returning it and spending more time from our brief vacation at the rental car agency to remedy their wrongs.nGO SOMEWHERE ELSE!

Very nice experience...Upgraded me to a mid size car, no questions asked since a smaller one was not available. Pleasant counter person...Brittany or Marissa..Tried to find me the best rate and just very nice place and people working there.

Good cars@budget prices