Map
Detailed Information
- Place Types Car rental
- Address 2654 Dixie Highway, US-1, St. Augustine, FL 32086, USA
- Coordinate 29.8473221,-81.3221582
- Website http://www.hertz.com/rentacar/location/unitedstates/florida/sai
- Rating 3.5
- Compound Code RMWH+W4 St. Augustine, FL, USA
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Went to rent a car since my car is broke down & in the shop. Everything was fine until they went to run it & said that they had to run a soft credit check & then told me that unless I had a major credit card that they couldn’t rent me a car. Guy was rude during the service and acted like he didn’t care about my business. I had enough funds to rent a car & they still said no can do. So, if you want to rent a car & your insurance isn’t paying for it, then make sure your credit is good & you have a major credit card to use it else you will not be able to rent anything. Sad excuse for a place of business in my opinion.
Branch Manager Jacob was extremely helpful and accommodating. Rep Derrick was also very courteous and respectful. After been in a scary accident I will say Jacob and Derrick were so empathetic and concerned. I would definitely give them 5 star rating and refer them to all friends and family !nFinally , I am a Pallm Coaster and Hertz in town is temporarily closed and GM Xu highly recommended the St. Augustine branch so I thank you Xu for being so helpful and good job on training your staff , A+ for Hospitality!!!nThank you Guys!!!
Very accommodating. Picked us up at the RV Resort at the exact time promised. Transacton was quick, no waiting. Very friendly.
Customer service was wonderful. The rep followed me home in the rental so that I could park my car then give him a ride back to his work location. I was so surprised for the personal service. Keep up the good work!
I would give zero stars if possible. I went to the St Augustine location with a reservation. After waiting too long I was told they had no cars and I would have to go to the State Road 210 location to actually pick up the car. The car was dirty and smelled of smoke. In today's Covid19 environment, I doubt if the car was properly samoyed. My insurance company made the reservation and is paying the bill. I complained to them as well. Easy to see why Hertz is in bankruptcy. I will NEVER use Hertz in the future.
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