Enterprise Rent-A-Car

Super friendly staff members. They go above and beyond to help, accommodate our needs. Sure, not always they may have what we need. However, whenever they do have an inventory they're more than happy to provide what we need. I highly recommend this Enterprise location.

I absolutely love this location. I had an important business meeting that I needed to get to out of town. The staff made all of the commendations to make it happen for me . Especially since i booked last minute. Thank you guys

Be careful what is advertised online vs. what is actually presented in the store. Profitability takes precedent over the customer and what is right.

Worst customer service experience I’ve ever had. I reserved a car for 9:30 AM days before, as I had to drop off my car at 8 AM for repairs. I had dropped of my car and was on my way to get the rental, when I received a call at 9 AM from Michelle to inform me that my car would not be ready at that time, and she could not guarantee me a time that it would be ready, but encouraged me to “take a look around”. I assumed that meant to take a look around at other rentals they might have available- however when I showed up she said “Oh no, I meant to look around at other locations”. Not once did she try to compensate or resolve the problem. No other rental services within a 70 mile radius had any cars available when I decided to “look around”. All other local Enterprise locations gave me the same story: the amount of rentals they have available depends on how many are returned and they could not guarantee anything, even if I have a standing reservation. I ended up having to return to the body shop where my car was being repaired, have them stop what they were doing, and take my car back so I could get to work for the day.nHere I am still, unable to get my car fixed because I can’t give them a time for drop off without ensuring that I have a rental available, which no Enterprise locations in the area are able to guarantee me.nIf you, as a company, are not able to honor reservations, then do not make reservations an option. Also, If someone makes the reservation days in advance, do not wait until 30 minutes prior to let them know that it will not be available. Offer compensations/solutions when you are not able to honor an agreement.

Was dropped off to pick up the car and was told they wouldn't take my credit card as it didn't have my name on it despite presenting ID. Ended up waiting outside in the rain till I could be picked up again. Would give a 0 if possible.