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Hertz

3491 S Roosevelt Blvd, Key West, FL 33040, USA

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Detailed Information

Place Types Car rental
Address 3491 S Roosevelt Blvd, Key West, FL 33040, USA
Coordinate 24.5536959,-81.7555749
Website http://www.hertz.com/rentacar/location/unitedstates/florida/key
Rating 3.2
Compound Code H63V+FQ Key West, FL, USA

Openning hours

Monday 8:00 AM – 8:00 PM
Tuesday 8:00 AM – 8:00 PM
Wednesday 8:00 AM – 8:00 PM
Thursday 8:00 AM – 8:00 PM
Friday 8:00 AM – 8:00 PM
Saturday 8:00 AM – 8:00 PM
Sunday 8:00 AM – 8:00 PM

Photos

Reviews

Billy Greene (03/02/2021)

The clerk at the Hertz desk at Key West airport was playing on her phone for 5 minutes before she finally looked up and acknowledged us. We had reserved and pre-paid for a convertible and we were told none were available. We took a hardtop with the promise they’d call us when a convertible became available. Unsurprisingly the call never came as it was obvious that the employee just wanted to move us along. Lousy customer service and I won’t use Hertz again.nUPDATE- Hertz refuses to refund the 5 days we did not use the vehicle and we are off to small claims court. BEWARE

Jimmy KrackKorn (02/21/2021)

Terrible. They have a line one hour deep and cannot even guarantee the RESERVED rental will be ready in 45 minutes. Horrible business practice and I would never recommend them to anyone. Epic fail.

Carly Donaldson (03/25/2021)

HORRIBLE CUSTOMER SERVICE. My husband reserved a car online. When he went to pick up the car he had to wait 50 minutes in line, only to find out they had not set aside a car for him. Do not trust this rental agency. After reading the other reviews I see that this is not the first time this branch has done this, and I doubt it will be the last.

Dayton fair cody kennedy (02/12/2021)

I would highly recommend to let the people know you book with to not go through hertz for a car rental. terrible terrible costumer service. The company i booked with attempted multiple times to contact them they will not answer the phone. Ladies at the counter have terrible attitude im on day 2 with no car that was fully paid a month before arriving. They added extra fees that was never mentioned. I got ahold of my lawyers im on vacation not spending 7 days for a car.

Amanda51381 (10/21/2020)

First, our car wasn’t ready at the contracted time.nSecond, they made up charges upon our arrival, although we had reservations and a contract that stated we owed nothing, they refused to even look at their own company website (we pulled up for them) to acknowledge anything we said.nThird, they refused to refund us when we canceled the reservations saying we had to call customer service instead...even though we we did all our booking directly through them and not a third party.nHertz will NEVER get our business.

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