Map
Detailed Information
- Place Types Car rental
- Address 2516 S Roosevelt Blvd, Key West, FL 33040, USA
- Coordinate 24.563683,-81.7748568
- Website https://www.nationalcar.com/en/car-rental/locations/us/fl/key-w
- Rating 3.6
- Compound Code H67G+F3 Key West, FL, USA
Photos
Reviews
Understaffed. Rude staff. I was about get in a car in the chose your own car lot. Some other guy walked up and claimed he reserved it. I asked the staff.. no feedback. How does one reserve a car in the choose your own car lot?? And why is the staff mute?
The customer service at this location was the best I’ve ever received. I got there right at opening in a pickle due to a cancelled flight and the gentleman working behind the counter—Alonso I believe—went above and beyond to get me on the road in a timely fashion. Thank you!
Horrible Every time I click the website I can’t even let me select the date. After trying 20 times I’m absolutely done you lost my business.
I had 48 hours in the keys. We reserved a car like we do everywhere else in the country. There was a huge line and then we had to wait for someone else to turn in a car. 2 hours of my 48 hour vacation is time I can't get back. And time is worth more than money. Obviously unorganized with not enough employees. They should not confirm a car available if none was. DO NOT RENT FROM HERE! Please note Enterprise and Alamo are all run together here.
We had reserved a 15 person passenger van and received a phone call the night before saying that the vehicle would not be available when we got to the counter the person in front of us was also trying to rent a 15 person passenger van and was given the same story if you do not have the cars do not promise. We were in a huge bind since we only had one driver who is available to drive from Key West to Fort Lauderdale in order to catch our plane. The one bright light in that office by Stephanie the agent who was so sweet and nice and try to do everything but she is just one person. She could only do so much.
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