Enterprise Rent-A-Car

I rented a super nice Kia here. Helpful staff. The rental agent was kind of preachy with all the rules and rental procedures. The return agent was fast and professional.

Unfortunately I will never do business with this enterprise again they waited last minute to give me a call to cancel a reservation any other time I won’t waste my time and post a negative review but unfortunately I had to this time. I had a death in the family and driving about 4 hours away with a newborn and 2 more boys decided I needed a little more space for the drive. But enterprise disappointed me, I spoke to the district manager Dam as he was apologetic but didn’t resolve the issue. I wish they would’ve called me the next day I made the reservation if they knew they couldn’t accommodate my reservation. So I could plan accordingly.

DID RENTAL ONLINE. REQUESTED DRIVER TO PICK US UP AND RENTAL WENT SMOOTH AT ENTERPRISE. EVERYONE WAS COURTEOUS.

Not sure if it's due to spring break and the company is overwhelmed with renters but we had a terrible experience with this location and with customer service when we reached out for assistance.nnWe rented a vehicle to go from FL to GA to attend a celebration of life due to a family member passing away. The celebration was scheduled at 12pm on Saturday..We rented the vehicle with all insurance to cover any unforeseen issues if they arise for a piece of mind as the Enterprise representative advised.nnWe was 2 -1/2hours from our original hotel / destination when we hit a tire on a rim in the middle of the interstate leaving the vehicle completely inoperable. We hsd a couple bumps and bruises but everyone was ok except for the traumatic experience.nnWe contacted the after hours customer service hotline thinking they would drop off a replacement vehicle on a row back and pick up the damaged vehicle. Customer service advised they where working on it and they where going to get us another vehicle when they can. 14 hours went by from the time of the accident to the time that Enterprise dropped our replacement vehicle off with us. Within that time we pushed the vehicle to a safe location/ hotel where we waited for Enterprise to contact us and let us know the status of the new vehicle and when they where picking up the damaged vehicle. We contacted Enterprise over and over until we began to receive unprofessional responses that gave there customers no validated information when we would receive a tow truck or replacement vehicle. Finally a row back shows up and takes the damaged vehicle without dropping off a replacement vehicle. We waited until usual business hours to contact a local branch and the branch we picked the vehicle up from. After multiple calls we finally got through they advise that they have to see if they have a vehicle for us. Finally at 2pm the next day 14 hours after the incident we receive the replacement vehicle on a roll back tow truck. We missed the celebration of life event that started at 12pm. That was the sole reason for renting the vehicle. At this point we are in such disbelief of the action of Enterprise we turned around and went home.nnI have used this company many times before and never received this type of treatment. Up to this point I would've recommended them over many companies. They still have not reached out to us to make things right. And if they don't we will never use there services again.

Professional and friendly staff. Picked me up at dealership. Friendly ride. Top notch staff. Thank you. Definitely a vehicle rental company to use. Highly recommend. Again thank you for top notch service!!!