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Hertz

1106 3rd St S, Jacksonville Beach, FL 32250, USA

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Detailed Information

Place Types Car rental
Address 1106 3rd St S, Jacksonville Beach, FL 32250, USA
Coordinate 30.2775633,-81.390169
Website http://www.hertz.com/rentacar/location/unitedstates/florida/jac
Rating 2.5
Compound Code 7JH5+2W Jacksonville Beach, FL,

Openning hours

Monday 8:30 AM – 4:30 PM
Tuesday 8:30 AM – 4:30 PM
Wednesday 8:30 AM – 4:30 PM
Thursday 8:30 AM – 4:30 PM
Friday 8:30 AM – 4:30 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Nancy Jean Cicero (03/08/2021)

Great service despite limited resources. Phones ringing off the hook, usually a line of 2 to 3, usually one man show sometimes two as they are having to coordinate vehicles between locations to meet standing and last minute reservations as well as last minute walks ins. In speaking with the manager, Nick, he and Hertz are aware of the issues and are working to correct. Both Nick and Henry are both great, very accommodating and clearly value their clients. I received superb service as a walk in. I have since joined as a Gold member for my business. They are my rental car company for life.

Nx X (01/24/2021)

Hertz is a fine company, and I've used them all over the US on business and personal travel. This office is not worthy of the brand. It is a small section of a car repair shop, and the staff are rude and unprofessional. They both took simultaneous lunch, leaving the place abandoned with no explanation. After returning, the staff were impatient and unfriendly when dealing with my car reservation when they in fact did not have that car! While waiting, my car which was in the shop called and said it would be done early, so I cancelled my order. The staff then proceeded, with an open door, to loudly ridicule me. I will never use this location again, and these employees should be learning customer service and professionalism via disciplinary action.

Shelby McKee (11/19/2020)

There’s no way to speak to someone at the local office. And it takes over eight minutes of listening to recordings to even get a human being on the phone to figure out they can’t transfer you either ... I’ll just stay with enterprise

Kristen Williams (11/20/2020)

I couldn't be more disappointed with Hertz! Ryan Taylor the manager at this.location was rude, completely unprofessional and needs to improve his customer service skills. We booked our midsized vehicle for $20 a day through Priceline. When we arrived to pick up the Kia Optima they gave us, because there were no other cars available, they charged an upgrade of $13 a day. I called corporate billing and was assured this would be deducted from my bill, receiving a ref code and everything. Also the car had less than 3/4 of a tank of gas. Between the lines. When we returned the car with exactly the same amount of gas we were charger for 1/8th or a tank. Absolutely a nightmare to deal with. This is why we will never rent with Hertz again! I will stick with Enterprise where they value there customers and have superior customer service! Don't waste your time or money! Save yourself the headache and disrespect. Next..I will be speaking to Corporate billing, where Ryan assured me they won't be able to change anything because he had the final say...we shall see!

Autumn Dawn Galbreath (10/30/2020)

I entered a reservation online for a car and then was told that size car was not available and I would need to pay more to upgrade. I feel that I should have been charged the price for the car I reserved, as I had no way of knowing that the website reservation and the car rental location were not coordinated. The staff at the location told me I should have called to verify availability, but the website did not indicate that anywhere.nIn addition, the location is listed at the wrong address in Google maps, as well as Uber and Lyft.

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