Enterprise Rent-A-Car

If there were 0 stars I would have selected it.nnI made a reservation at Enterprise in Westonn1585 N Park Dr. Weston FL 33326 previously to pick up a car on 3/19/21.nnThis company has a mission statement listed as follow:nnThe Enterprise MissionnTo provide our employees with a great place to work. To be the best transportation service provider in the world. To exceed our customers' expectations for service, quality and value. To serve our communities as a committed corporate citizen.nnAt 4 pm my spouse went to pick up the car and she was told that they have no cars. I previously received a call earlier in the day that they needed to push our reservation back to 4pm because the car may not arrive before that time. Needless to say she was told there were no cars available. I asked how do they normally resolve this and they stated they try to source vehicles form other sites (other branches in region). At this time none is available.nnI have rented with Enterprise for over 2 years and it seems as if they have just lost a customer. We prepared for a trip and reserved ahead of time. This would mean that all previously invested money would be lost and the answer we get is there is nothing we can do. It is ridiculous that no one called me back to indicate that there were no cars before 4pm. My spouse would not have gone to the branch. Moreover it is clear that the effort was mediocre. We we able to secure a rental at Miami Airport. If you can hazard a guess with which company- Enterprise (We would not have rented if any other options were available). Keep in mind we were told that there were no cars available in our region because all the branches were in the same position (no cars). I specifically asked about from as far south as Miami to as far North as West Palm Beach.nExtremely poor service in regard to resolving a customers problem and making the experience a good onennThey have certainly not lived up to mission statement above as the best transportation service provider in the world. Nor did they exceed the customers' expectations for service, quality and value.nnThe representative I spoke with and then finally the Manager (Matt), did not address my concerns with appropriate empathy as this left us with no transport for the weekend. Nor did he provide any workable solution that would assist in any way.nnI expected a better set of processes to address these customer issues from this company.

Enterprise is the only Rent-A-Car place I will give my business to. They are efficient, friendly, and I can check in and out without even entering the office. Best of all, they are the only Rent-A-Car I am aware of that will take a debit card. You've got my business as long as that doesn't change. Keep up the great work. Loved the Pacific too! May have to buy one some day!

Scheduled a reservation a week prior to pick up, on the day of the pick up (about 2hrs prior) received a call from the location asking me if we could push back the time (the vehicle they had was extended) it was not problem then when we called to check on the status the representative very unfazed just said “yeah I don’t think we are going to be able to give you a car, it’s spring break and we do not have the type of vehicle you needed) the. Attempted to upsell to a higher luxury vehicle without the space initially requested.nWe made this reservation to take an 8 years old to a birthday since last year it was cancelled due to covid and because of the lack of commitment. And professionalism from this location itself we are forced to cancel this vacation and had to pay out of pocket for all of the cancellation fees.nMoving forward if I have to travel and I amnGiven 2 choices as either walk or rent from this place... I would much rather walk barefooted in the hot Baghdad sun than go back to this particular locationnIncredibly disappointed

Excellent experience all around! Remi, Skylar & Vince made the whole process smooth and efficient. I highly recommend renting from this location. The customer service at this branch is above and beyond my expectations and will be returning here due to that.

Excellent service both in and out! After having dealt with two other locations and having a poor experience, this one got it right and more. Fatima helped me when I picked up my rental and made it quick and effortless. I was taken care of for my difficulties obtaining the rental and left happy. When I dropped the car off, I was greeted by both Skylar and Ricardo, who were equally excellent and helpful with the return. Skylar was very attentive and my overall experience was definitely 5 star worthy. I would recommend to anybody looking for a rental to deal with this location, especially the people I mentioned.