Budget Car Rental

The car was great, i feel the fees are a bit much. I was scheduled to return the car about noon but my flight was changed so i needed the car till 8. I was charged over 500 dollars, i feel that was a bit ridiculous. The consumer service reps were good. At the rental counter they were busy but still pleasant.

Budget is not the best deal nor the greatest convenience. I've had better luck with enterprise. Cheaper too. However, Ryan at the desk of Budget was a huge help. His people skills are above and beyond. He was so helpful and and patient. He did everything in his power to make our visit the best possible. This man is management material. Thanks Ryan.

Went to pick up first vehicle and it was very dirty. It took about 30 minutes but they were able to get us switched into a different vehicle that was clean. The trip went fine and the vehicle was returned without issue. However, when we received the final bill I was charged an additional $12.17 for a fueling fee. This was surprising because we filled the car up right before we turned it in. We contacted Budget customer service but the lady we spoke to was exceptionally rude and completely unhelpful. I’m not sure what we will do next, but one thing is for certain, I won’t be doing business with this company any time in the near future.

I like how fast and easy it was to get the car that I reserved online. The car had minor scrapes so inspect the vehicle b4 u leave the lot. Other than that everything was great! Will definitely be renting from here again!

they are great... and very kind. we left a wallet in our rental when we arrived home we called to report it they went right out and found it and are sending it back to us and the process was very smooth. the entire staff at HNL should receive recognition...