Enterprise Rent-A-Car

I was unable to rent a car due to their credit card-only policy. They would not accept a deposit or any other form of payment even though I presented VISA and Discover debit cards. I have used debit cards before, but due to needing to drop the car off at a different location, they could not, and therefore would not help me. They provided no other solutions for me and my family other than to take the bus which would have left our trip schedule in shambles. Fortunately a nearby family member was willing and able to rent the car for us, but not without an additional driver fee. This had been my worst car rental experience ever. If you're like me and prefer to live without a credit card, beware that you are effectively blacklisted from car rentals.

Said a debit card couldn't be accepted because he had to enter a flight number he couldn't bypass. But how did the Boise location bypass that for us? He said we're the second people who have said that and it's company policy not to. Not a good policy. Also online it doesn't say only major credit cards accepted. He just had a very unpleasant and rude air about him. I guess thats what happens when you sit inside a sad airport for 8 hours a day with little human contact. Poor guy.

Everything was great for me except that I got a Wrangler. Service was good, easy and fast. Big line at a competitor. Just one person behind me at Enterprise. And I've always been pleased with Enterprise/national all over they world. My coworker even remarked out of the blue on how clean the car was.nnI'm assuming a Wrangler is the same SUV class that I booked. I'm not going to bother looking it up. I don't like wranglers because they're loud and clunky and the window controls were in the middle and I kept tripping when I climbed in... I'm a Grand Cherokee girl and that's what I thought I would get. That said, there were wranglers all over town, so maybe that's the standard in Idaho Falls. I'm assuming the best and give them 5 starts.

The vehicle was exactly what we expected it to be. I did not give them 5 stars because the interior of the vehicle was not cleaned prior to us getting it. There was someone else's hair brush in one of the consoles. During Covid times, it is really critical to make sure things are sanitized. Fortunately we had stuff to clean down the truck. Customer service was great and fast service...no complaints there!

Clean car, convenient service and i was on my way! Best rental company around.