Alamo Rent A Car

So very not happy. Plane was delayed and arrived to pick up the rental car only to find you they were closed. ALAMO left several families without vehicles Oct. 23, 2020. All of us scrambling for transportation. In the reservation process was my flight number, if no one is going to pay attention to that, why even ask for it??? Called the next day, shortly after they opened, they already did not have the car I requested. Spoke to the call center supervisor who was going to give my info the facility manager.....a week later and I'm still waiting. Not ever recommending Alamo nor using. One and done!

The service at the desk for pick up was quick and easy.nWe were very disappointed with the cleaning. We brought the vehicle home and had to spend 45 minutes wiping the surfaces and vacuuming the rug. There were hot sauce and candy wrappers, dirty napkins and tissues. Liquid spills on the doors and seats. Something brown and sticky on the driver seat. We were surprised considering there was a sign hanging from the rearview mirror stating the cleaning policy. If our schedule had allowed we would have taken the time to drive back to Alamo and request a different vehicle. It was just better for us to clean it.

The car was not clean, the windows was covered with a film of a cloud on them. Thre flies needed a vacuum. And the vents were filled with a smokey smell. I left my black jacket in the back of the car trunk area by accident, I put in a missing report the same day over the phone, no response, no call back. My jacket was a black Timberland rain coat- it had a pair of earphones and $20 in the pockets. I was very hopeful on getting my jacket returned. It was left st the Buffalo-Niagara Airport

If you think all car rental companies are the same, you are wrong. I have found that Alamo has much better customer service and generally nicer cars. The Alamo at the Buffalo Airport was no exception! I returned a car early but made it in just after the people in the garage left. Initially, the rep told me I would just have to leave the keys (without a receipt). I am not comfortable doing that and a man who works for both National and Alamo came over and was so super nice and helpful. He acknowledged my concern and noted for my records that I had returned the car. He was professional, helpful, and a great representative of the company. I recently used a competitor in a different city and it was a terrible experience. This was easy and pleasant - from start to finish. When ever possible - even if it costs a little more - I will use Alamo. For the hassle and difficulty you can get with other companies, Alamo is worth it.

This was the worst experience I have had. They double charged me which started everything. I called costumed service and they said that everyone is working from home and they cannot help. Then I got a call on August 28th from a manager who told me I was in big trouble because I never returned the car.he kept telling me I was in serious trouble. I went there and pointed out the car to the manager. No response. Then I called customer service again to complain. They said they couldn’t take conPlainly because they couldn’t find my reservation. Then I called corporate office. I spoke to a male supervisor who apologized and said the regional manager would call. Never did. Then they charged me 1400 again to my card. No one from the airport picks up the phone I had to file a dispute. We will see if they do anything. As of now I have been charged 4300 and had to change my card number.