Dollar Rent A Car

Great customer service. Connie was very friendly and helpful. He provided us with great ideas of things to do during our stay

My buddy rented a car for me because I didn’t have a credit card life saver!!! Dollar car rental didn’t have their $500 deposit posted on their site !!! Or I would’ve said no. Six people in front of me had the same problem we all left and I called right away mind you this was at nine. I was on hold for 35 mins before I got some one. They cancel and returned the money to Expedia then I had to call Expedia they said they’d reach out to dollar and resolve the issue. Just got an email stating they were keeping the money I’m furious. I edge everyone to not use dollar or Expedia anymore unless you like being ripped off because you got through 5 minutes after the time cutoff.

Mohammed at customer service at the Buffalo Niagara International Airport was extremely rude and arrogant. I stood waiting for about five minutes , while he spoke on his personal cell phone talking on the speakerphone during a personal conversation. He told his party to hang on and asked if I had a rental. I told him I had one for a few days later but wanted to speak to someone about adding on additional days due to my father in law being in hospice. I explained how when I was on the phone with people, place to place told me to call the other, so I came directly to dollar to try to speak to an actual person that may be able to assist me. He made comments that I was crazy, did I not know how to understand English, that even though I already paid for a car rental for Friday he would make sure he didn't have a car for me. No one deserves this type of customer service. I would never rent from dollar/hertz ever again. If I could rate zero i would.

On Thursday 12/3/20 my wife and I rented a car from Dollar at BUF. I used to work as a counter sales representative for Avis/Budget so I understand how the business works but we had a very unpleasant experience with Mohammed who helped my wife. First of all he made her wait over 40 minutes for a car. I understand sometimes the shortage of cars and they need to be cleaned and etc but 40 minutes was a bit too long. Then on top of that, after leaving with the keys, we discovered that Mohammed added loss damage waiver to the rental without our permission for $12/day. My wife clearly declined the options and coverage and yet he still added it on. Now being in sales for another car rental company myself, this is purely unacceptable. Upon returning the vehicle, I had my wife go up and speak to someone at the counter. They issued us a refund for $4. No manager was available or else we would’ve discussed this with them. I am hoping someone sees this from the management team because this is unacceptable. How can I do business with Dollar again in the future when we now have a trust issue? I know rental sales agents often need to push coverage to sell them but I’ve never ever seen anyone add it on even after a customer politely declined.

0000000000000000000000000000000000000000000000000000000dont waste ypur time here mo said come back in a hour to get your car and it will be ready ............................ hour later stand in line waited another 20 min , said car cannot be gotten til the next day so i wasted a day the came back next day to get a better liar if i had time to go ln to all the b.s. short end of the stick don,t waste your time if they dont ger you out right away the quote was very low thats why i went there just to get the RUN AROUND NEGATIVE STARS