Hertz

I had to return a car to Hertz that was rented out of state. I walked in about 4 minutes before the office was set to close for the day, but the staff was friendly and didn't make any of those under the breath comments about the last guy in. I actually didn't realize they were set to close until after the transaction. We joked for a few minutes while he processed the return, and I was sent pleasantly on my way. Customer service was great.

I was mercy flighted and hertz towed car immediately with all of my propertynI am in trauma center internally bleeding and my purse and all of my property is in the car that was obliterated. Now they are closed and my medicine I take for mental health is in there and no one has answers for me. So I appreciate how Inhumane these people are.

Much more improved since last visit. But there is now a $200 on ALL rentals no matter what form of payment, I used credit.

Update : The worst rent a car experience i have ever had.nThey never answer the phone .nOver a half hour late for a pick up even after i confirmed the time twice.nGo elsewhere , trust me .nThey left the rental at the shop for 2 weeks , called me because it was overdue , then said they forgot to pick it up. Then charged me a 400 cleaning fee which on the website says it for smoking ..... I don't smoke.nSmall claims court here we come.

This was a horrible experience. And I did nothing wrong. That girl at Hertz on pearl street in Buffalo need some more training or she need to be called out on Lying to the customer. I drive all the way to the airport to turn my rental back to keep from looking at her. And I just got a text from my insurance of payment that doesn't match my receipt. I am a VERY patient person. But this was a lot. Everybody trying to RIP YOU OFF!!.