Budget Car Rental

My wife made a reservation and paid the initial deposit only to find out that no cars were available. We were then forced to cancel our reservation and were told that our money would be refunded. It never got refunded and customer service is very rude and no help. They hung up on me 3 times . Nobody should ever rent a car from this company. I will do my best to tell everyone I know not to give this company business anymore. Good luck Budget, I hope you go out of business!!!

The gentleman behind the counter was friendly. The car itself was not cleaned well when picked up. With Covid I would have expected better. I took it back to my hotel and sanitized the car wiping everything

The car we ordered was not available. The customer representative had terrible skills. She was totally distracted by a personal call. She never gave us a friendly greeting. She told us the make and model of the wrong vehicle. She never came out to go thru the car with us. She gave us the wrong key. My husband had to keep going back inside. We'll see how well we do with the car, but really lacking in customer service.

THE STAFF AT BUDGET/AVIS, AT 14 LOWER HARRISON ROAD, IN PRINCETON NEW JERSEY, ARE PHENOMENAL, THEY HAVE BEEN VERY HELPFUL IN ASSISTING ME THROUGHOUT THIS PROCESS AND HAS MADE A GREAT DIFFERENCE. ALWAYS FINDING THE BEST DEALS TO HELP ME SAVE MONEY, THANK YOU WILLIE,AND AND YOU'RE AWESOME CO-WORKERS ud83dudcaaud83cudffe✊ud83cudffeud83dudc4dud83cudffe

I went to Budget rental in Princeton NJ to rent a cargo van. That was a mistake. But perhaps my biggest mistake was not reading all of the 1 star reviews already posted about this dealership before I made my reservation. I'll consider that a lesson learned.nI was just about to go to the dealership to pick up the van when they called and explained that the van reserved for me was now unavailable because they couldn't get it started. So let's think about this for a minute. Here is a dealership whose primary purpose is to rent motor vehicles. You would think that one of their top priorities would be to make sure that every vehicle in their inventor was in top running condition. I guess it could have been worse. What if they did manage to get it started, handed over the vehicle to me, and I wind up stranded out in the middle of nowhere? After trying for 30 minutes to find a replacement they came up empty, so I just told them to forget it!nOne other observation: Among all of the 1 star reviews this dealership has received so far, not one was responded to by the management either to apologize or to offer compensation for a bad experience. What do you suppose the odds are they will respond to this one?