Enterprise Rent-A-Car

I came in to this Enterprise location last week with my mother. I called the branch to get information on the rental process prior to coming and spoke with Ernie. He was very informative and knowledgeable about the rental process and made sure we were prepared when we came in. When we got to the branch, we had the pleasure of working with Ernie again. Not only was he professional and knowledgeable, but had great customer service and gave us some good laughs! Thank you Ernie and Enterprise!

Avoid the 4601 O Street location in Lincoln, NE at all costs if you value customer service. I turned my car in at the agreed upon time only to receive a bill 48 hours later charging me for an extra day.nnI called Enterprise main only to be told I had to speak to the local company - fine. I attempted to call the local branch all day (yes they were open) only to be repeatedly hung up on after sitting on hold for 20-30 min.nnNot sure what else to do here besides eat the 50 bucks and warn future patrons about the ambush they are about to walk into. Avoid this location - go to the airport, the convenient location on O street is NOT WORTH IT.

The employees were very friendly and the car worked great. Definitely going through enterprise should I need this service again.

Brian, branch manager at 46th and O street in Lincoln NE, did an exceptional job in finding a solution to the issue I had when I was told there were no available vehicles for my reservation. I was tending to a family emergency and needed this transportation right away. Within a few hours, he found a car for me. Brian is a good man and I felt he should be recognized for his good work.

We rented a car for our vacation and had a great overall experience. The check in and return were easy and quick and we got a great car!