Enterprise Rent-A-Car

No car! I had a reservation and tried calling to let them know I would be late. Online reservation modify didn't work. Could not get anyone on the phone. One lady working by herself which is why the phone just rings and rings. (She did all in her power to make it ok and found me a car elsewhere). But the fact that they only hold the car 30 minutes but there's no way to modify times and there's no cars on the lot made this way less than a good experience overall.

I do not recommend renting any vehicles from Enterprise, especially from this location. In the event that you accidentally leave an item in a vehicle after it's dropped off, you will lose it forever. Even after returning to the location within an hour of dropping off and the vehicle is still in the lot. Their employees are lazy and sometimes do not even come outside when picking up. They purposefully will not note all of the damage to a vehicle when picking up so when returning, they can say you caused the damage. Their customer service is a joke and won't return phone calls. I've rented vehicles from this location for several years. They burned me once and I gave them a second chance. After what I experienced during my last rental, I will never use them again. In my opinion, Avis or Hertz are much better options.

Enterprise - Lexington, NCnnOverall experience continues to be good with the local staff and with cars. My one issue: The last time I rented, the security deposit had gone up to $300!!nThis is a small town location, risks for theft and damage have to be low. It doesn't make sense for the Enterprise home office to charge such a high security deposit for these locations well outside of the major metro areas.

I wanna give the BIGGEST THANK YOU TO THE MOST NICEST GUY AT THIS ENTERPRISE LOCATION IN LEXINGTON!!!! LEPREECE LYNCH!!!!!ud83cudf89ud83cudf89ud83cudf89 Thank you for rescuing me today when the bottom fell out!!! You found me a vehicle!!!!! Give him a raise!!!! Again Thank you so much!!!ud83dude4fud83cudffdud83dude4fud83cudffdud83dude4fud83cudffd

Was very clear with my needs and what I planned on doing with the car, told the lady that I needed a one way rental to Tennessee and was gonna drop the car off the same day in the late evening, then got charged extra for driving car out of state and for late return even tho i was upfront about about my needs the price more than doubled in the end, very unprofessional and poor customer service this is the second poor experience I've had here in the last 3 month's. STAY AWAY..