Enterprise Rent-A-Car

Save yourself the trouble. Go to Hertz.nnI would give this place 0 stars if I could. I was charged a higher per day price and license recovery fee rate that what I was initially told. The latter is a dollar so I'm really not that bothered, but the difference in price per day for the rental comes to about $80+.nnWhen I pointed it out when I returned the car, they said they would look into it and reach out to me. A few days later I see a charge for the wrong total on my credit card with no invoice emailed to me. I had to call them and request an invoice. Even during that call, the rep said that my per day price was less, but it wasn't reflecting on my charge.nnI tried emailing and contacting them multiple times and they just ignore me. It's the worst customer service I've ever experienced with a car rental service.

It was a very unpleasant and nerve racking experience renting a car form Enterprise. I started my experience off reserving my vehicle online or at lest that is what I thought I got a call maybe 20 minutes later telling me that the car was unavailable and that they had a minivan to offer me in place of the intermediate suv. Well I didn’t want that for one they were not going to give it to me for the price of what I rented it for so no, I wasn’t interested in paying that much more. So then I had a conversation with the young lady and told her that if they were going to get a suv in the next day then I would like to book for the next day. She states that there would be some coming in and that she was going to reserve one for me and she would see me tomorrow. While tomorrow came and I was on my way up to the Enterprise however I decided to call fisrt just to check and see if something came in. Thankful I did the young lady never put me down as a reservation and they didn’t have a suv in, as I proceeded to speak with the young lady on the phone to find out why I didn’t have a reservation she tells menThat I never told her that and that she apologized however there was nothing that could be done I would have to wait for the next day. At this point I’m think I should be offered something for all this inconvenience but I wasn’t so the following day I got up early called made sure they had my reservation and a car for which they did. I arrived at the Enterprise and there was only one employee working he took me out to the car and it looked like they had not cleaned the inside of the vehicle out nor washed the car. At this point I was in a hurry and felt bad for the young man that was working by himself. I’m

Very nice staff. Professional, friendly, and courteous. I will definitely use this location again.

Smooth experience. Clean & sanitized cars backed my their Clean Pledge. Minimal contact with personnel. Ideal for these pandemic times.

Very friendly staff. Everyone wore masks and maintained a safe environment. They had me all set up in under 20mins. Return of the car after hours was very convenient. Highly recommend