Enterprise Rent-A-Car

If I could rate my experience with this company a zero I would!!!nI had a car reserved for pick up today being that my personal car had to be repaired from hitting a deer. I called my insurance company who in turn contacted Enterprise and then gave me my reservation number. I then called Enterprise who verified the reservation and told me that I could pick up the vehicle 3/18/2021 at 12:00 pm.nI get there to pick up the car and it’s pouring down rain. I had my mask because of COVID regulations and proceeded into the office. Only to be meet by an employee and made to stand outside with rain blowing sideways and protection from the rain. He goes in and comes back out to tell me that they do have my reservation but do not have any cars available. (I had called 3/17/21 in the morning and got reservation and pick up time.) WHAT?nThe employee was not helpful and rude when I asked why would I have a reservation and you not have a car? He told me they were trying to get cars elsewhere and would call me when they got them. Me telling him that I now have to car and have to be in N Georgia for a meeting tomorrow afternoon made no difference. Again he said he would call me IF they got a car.nI came home and called Enterprise and spoke with a gentleman who works with insurance companies and claims. He took my information and said that he was going to forward it to a regional manager and they would call me with a resolution. I sat all afternoon and no call!!!nSo my husband who is in a hotel 9 hours from home waiting for me to pick him up 3/19 at noon to make the meeting calls them. Surprise....they tell him they have no reservation number on file. So then he calls our insurance company who is amazingly helpful. They gave him the same reservation number they gave me yesterday for Enterprise. He was told that a lot of times the rental companies will take reservations but have no cars available. WHAT!!nnBad business practice!!!nnSo here I am 8 pm trying to figure out a way to pick my husband up and make a meeting. Shame on you Enterprise!!!

The customer service was friendly. The car was clean and runned great. But we had to wait a long time before being waiting on. My opinion is they should have had more people waiting on customers being no one was allowed inside. I was afraid I would be passed up if I waited in my own car. Overall I was pleased

Very nice customer service. Quick and friendly pick up and drop off. Very satisfied, will definitely use them again.

I reserved a car a week in advance of my pick up date. I did the pre check in online about an hour or two before I went to pick up car. My reservation was for 12 but I got there at 12:30. The car wasn't ready and had to be cleaned. The clerk said it would take 15 to 20 minutes to clean it and he I thought you weren't coming. I had to leave the car because I had another appointment. So I left the car for an hour and went back to pick it up. I drove 5 minutes from store to my house and oil service light came on. Tried to call store several times and number wasn't working. I go back to store and clerk tells that I could take it to get oil change or take an SUV with no additional charge. My answer was no to both. I've rented cars from Enterprise for years and I've always been happy with there service until now. I will never use the Enterprise store on Ashley St in Valdosta, GA again.

I made a reservation online with the Ashley st location on Wednesday eve. for pick up Friday eve. A confirmation was sent to my email. I’m good. NOT. An enterprise employee called Thursday AFTERNOON @ 4 pm. 1 hour before closing and informed me that they saw my reservation but they did not have a car available. I would have to call their St. Augustine location to see if they had a car available. I’m at work so I ask the person are you not an enterprise employee and he says yes. So could you call and check the availability and transfer my reservation? This wonderful employee hung up on me. Do not trust the online reservation system. And do not deal with the Ashley st location. I had to leave work early and go to the st Augustine location where the sweetest young lady name Rebecca made sure I was taken care of. Enterprise please review your online system as it is not functional to the point that we KNOW A CAR HAS BEEN RENTED. It’s just a maybe !