Enterprise Rent-A-Car

My last business with Enterprise was two years ago . Until then I was a regular customer . I was charged for tolls in Chicago that were incorrect . Enterprise refused to help .

I had a horrible experience with Enterprise. I have rented my share of cars in the past but this was probably the worst experience I have had with a rental car. They dropped the car off at the body shop where my truck was being repaired. The first thing that I noticed that the car was super beat up. It was a 2020 but looked much older because all the dings and scratches. The interior was about the same. The seats were dingy and stained. It looked like they had tried to clean them but didn't do a very good job. When I got in the car I noticed the low tire indicator light was already on. The enterprise rep had already left and I was in a hurry so I just went on my way. That afternoon I was driving home for work and with the sun shining I could see how dirty the inside of the windshield was. It was awful. It looked like a 10 year old smoker's car that no one had ever cleaned the windshield. It was hard to see out. Also, the washer fluid didn't work. I don't know if it ran out or just didn't work. But the light on the dash wasn't on. So I called to complain and was told a manager would get back to me. No one ever called me back. So the front passenger tire had a slow leak. I had to put air in it every few days. It also had a decent size gash in the sidewall, but it wasnt completely cut through. Twice it went completely flat on me. But I could never get a hold of anyone to complain to. I called several times and messaged the corporate office. No one seemed to car. In hindsight, I should have just taken back to the rental place and demanded that they fix it or change it out. I had the car for 32 days. It went over my insurance policy, so I had to pay two days out of pocket. I told the lady all the problems I had with the car and asked if they could do anything to help with the out of pocket cost. She said I already had the lowest rate. Thanks for nothing Enterprise. I will never use you all again.

The staff was very friendly and helpful. I felt taken care of. My health and safety was a priority. Service was very quick and I even received a free upgrade.

Knowing the season would change the availability of cars, I can understand. But they were helpless in my endeavor. I drove 45 minutes to one enterprise believing that they would have the car ready. Unsuccessful. I was then told to go to another agency by an agent after already paying and RESERVING the vehicle. Drove another 40 minutes to the other agency and was denied. That was a waste of time money gas and energy.

Excellent Customer Service. They delivered the vehicle to the car body shop and it was very convenient for me. Thank you very much for your service.