Enterprise Rent-A-Car

Just had a great experience today 3/31 at around 440 just before closing. Needed a car, driving to North Carolina and needed something for the week. I think her name was Jessica, super enthusiastic and helpful while running the show by herself, answering the phone, and dealing with 4 other people in line. She’s definitely an asset to your team there, she did an amazing job. I was in and out in probably less than 10 minutes! Again, fantastic experience, so much so i felt the need to make a review, which i don’t usually do. Well done to Jessica doing it all!

Had a great experience. Jessica was very helpful and always friendly. She helped answer all questions and made sure I was taken care of the whole duration of my rental. Would highly recommend

Ernest Dorman did a great job managing the branch on a busy Friday afternoon while short staffed (alone when I arrived) and doing all work by himself until his partner came back from a drop off. He worked hard to get to all customers renting and returning vehicles. I was pleased he was very professional, rapid, calm, and nice to everyone while under lots of stress. I recommend this branch and will be coming back for more business.

I had some unexpected car trouble in January, and needed a rental car fast. Jessica and her team were able to get me the car that I needed ASAP, and even stayed 20 minutes past closing to help me sort everything out. AMAZING experience and I definitely will use this branch again!!

First my buddies couldn't find any cars available at the airport in Fort Meyers and they were coming to visit me in Port Charlotte so they asked me to find a car large enough for us and golf clubs and then come pick them up. I called the local Enterprise office and they told me they could set me up with a car and I could pick it up at 8:00 the next morning. When I arrived they tried to turn me over to a car that was much smaller than what I had asked and I had to tell them it wouldn't work and I could come back later when they had one that would fit my needs. I waited until late in the day and didn't get a call. I called and was put on hold for over 15 minutes. I decided to just drive on over and see what the status was and when I got there the manager said he had a vehicle coming from another store and it should be there in about 30 minutes. I asked why he didn't call and he said he did. I asked him if he left a voice mail and he said no which made me think what is this guy on? He could have left me a voice mail letting me know what the status was but because he didn't I had to sit around for another half hour before getting the car.nI finally got the car but it had no windshield wiper fluid and at night it was difficult at best to see out of and so we had to stop and clean the windshield and buy a gallon of windshield fluid.nIn other words a lot of stupid run around and poor service overall.